Salesforce Enablement Lead

Description

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• We're looking for an experienced Enablement Program Manager to support the Hotels team. This is a contract position ideal for someone who:
• Thrives in fast-paced environments that require scrappy solutions
• Loves building learning experiences that drive results
• Has a passion for enabling evolving technology and tools
• Can jump in to make an immediate impact.
• You'll work closely with our Senior Enablement Program Manager to develop and deliver training programs, optimize our learning tech stack, and support our go-to-market teams as they scale hotel partnerships globally.

Duties

• Tooling enablement for the full field team, managers included:
• Own and develop the Salesforce resource library for our field teams: process step-by-steps, quick reference guides, job aids, and short live sessions
• Track what's changing in our Salesforce environment and get ahead of it. When a workflow changes, find every affected resource and update it before the team notices
• Work with our Salesforce admins and ops counterparts so you know what's shipping before it ships
• Support enablement for major tooling and process launches; expect fast turnarounds and requirements that move
• Programs and content
• Build role-based resources for Market Managers, Market Associates, and Account Executives: pitch narrative, talking points, playbooks, objection handling, certifications, mock calls
• Support administering our new hire onboarding program: access requests, toolkit updates, scheduling, and follow-through across several teams

Requirements

• Salesforce enablement, hands on. 5+ years in enablement, L&D, or sales operations, with at least 3 spent enabling a sales team on Salesforce. You can navigate an org, understand how objects, fields, record types, and stages relate, read a report, and tell an admin what a proposed change will do to your documentation downstream.
• Just-in-time content, not only courses. One-pagers, quick reference guides, short videos, in-tool guidance. Send two or three samples with your application, ideally including one thing you wrote to explain a system change.
• Course authoring and content ops. Hands-on experience with a tool like Articulate, plus a content platform like Highspot for publishing, organizing, managing access, and tracking usage.
• Ownership you can point to. You are experienced running programs end to end with a weekly check-in and no one reviewing drafts in between.
• AI in your workflow, with your judgment on top. You use AI to move faster and have a passion for experimentation and scaling what works.
• Comfortable in a typical tech stack: Salesforce, Slack, Google Workspace, Asana, Airtable, Looker. xhyhwjd
• A solutions-oriented mindset. When you spot a problem, you come with ideas to fix it
• Nice to Have:
• Hospitality, travel, or marketplace business experience
• Highspot and Gong specifically
• Instructional design training or an L&D background at a SaaS company or Marketplace company
• Supporting teams across multiple regions

Compensation

• $82.12 – 89.66/hr W—2

Req ID

• 37713439