IT Support Technician II

Title/Role: IT Support Technician II

Location: Charlotte, NC 28208
Pay Rate: Depends on experience

Work Arrangement: Onsite

Job Description:

The 'County Administrator' role manages county user PATH NC accounts (e.g., adding sub-roles, setting up Power BI roles, adding/updating PATH NC security roles, and adding/updating the users' assigned supervisor). This is an onsite position.


This is an onsite position based in Charlotte, NC.

Summary:


Provides technical support and manages county user PATH NC accounts. Serves as the main point of contact for resolving IT issues, configuring security roles, setting up Power BI access, and maintaining service directories


Key Responsibilities:


Manage PATH NC user accounts, roles, and supervisors


Maintain directories for community services, DA offices, and schools


Provide Level II IT support via phone or remote tools


Document processes and maintain knowledge base articles


Skills & Abilities:


Strong troubleshooting and communication skills


Adaptability in high-pressure or emergency situations


Team collaboration and customer service focus


Knowledge of Windows 10, MS Office, ServiceNow, and ITSM tools


Familiarity with hardware and networking basics


Requirements:


3+ years of IT support experience


High School Diploma or equivalent


Valid NC or SC Driver's License with County Driving Privileges