Product Support Specialist

Job Description

Job Description

BEC Technologies, a fast-growing broadband networking & Cellular M2M solution provider is looking for a professional, energetic, self starter to fill the position to be based in Richardson, TX area. This position is responsible for pre-sales & post sales technical engagement with the customer, including product support, product demonstrations and technical presentations.

For more information about the company please visit

Responsibilities:

- Product technical support for BEC’s 4G LTE, FTTx, xDSL, M2M/IoT products and BEC’s Cloud Management platform.

- Work and support customers to design network architecture and applications

- Provide solution for field technical and configuration issues

- Assist customer in network configuration and troubleshooting.

- Provide customer demonstration of configuration of BEC products.

- Support regional sales team to complete successful product trials & evaluations

- Perform technical training and education to customers

- Travel to customer sites to support lab testing and/or field trials

Qualifications:

- 3 or more years of product support experience in telecommunication, IT/computer, data networking industry

- Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols.

- Familiar with Telco, ISP and wireless carriers’ network equipment and operations

- Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies

- Hard working and willing to learn new skills and technologies

- Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required.

- Speaks Mandarin prefer

- 20% domestic travel may be required