Bilingual Front Desk Coordinator

Job Description

Job Description

Position Type: Full-Time, On-Site
Location: [San Antonio / Corporate Office]

Position Summary

This role serves as a key liaison between Corporate Recruiting and HR, ensuring compliance with company policies, regulatory requirements, and confidentiality standards while delivering excellent service to employees and applicants.

Essential Duties and Responsibilities

• Serve as a liaison between the Corporate Recruiting Department and Human Resources by responding to applicant inquiries and supporting the new hire process.
• Ensure criminal background checks are completed prior to employment; review results with the Administrator when records reveal any charge(s) and maintain documentation in accordance with company procedures.
• Verify Office of Inspector General (OIG), EMR/NAR, professional licenses (when applicable), and employment references for all viable applicants.
• Plan and conduct new employee orientation to foster a positive understanding of organizational goals and expectations.
• Ensure all new employees are properly oriented and personnel files are complete, accurate, and compliant with agency policies and procedures; replace orientation or personnel forms as needed.
• Verify Social Security numbers and mail required letters when a Social Security Administration no-match is generated.
• Respond to employee questions related to UltiPro (HRIS).
• Enter new hire information and approved pay rates into the billing software and HRIS system.
• Ensure all positions have approved personnel requisitions, written job descriptions, security types, and payroll disciplines.
• Reset HR software passwords as necessary.
• Prepare terminated employee files for storage according to established company procedures.
• Process new scrub and shirt orders in accordance with established procedures.
• Maintain strict confidentiality at all times.
• Comply with all federal, state, and company policies, procedures, and regulations.
• Perform other related duties as assigned.

Skills and Attributes

• Ability to work independently and as part of a team to accomplish goals and objectives.
• Excellent time management and organizational skills with strong attention to detail.
• Ability to follow written and verbal instructions accurately.
• Strong interpersonal and active listening skills, including the ability to understand concerns and ask appropriate questions.
• Willingness to work collaboratively with healthcare professionals, clients, families, and the general public.
• Strong written and verbal communication skills suitable for a variety of audiences.
• Ability to read, write, and communicate effectively in English.

Education and Experience

• High school diploma or GED required.
• Associate’s Degree (or other two-year degree) preferred.
• Two (2) years of experience in an HR department preferred.
• Demonstrated proficiency with computer applications such as Microsoft Word and Excel, with the ability to learn agency-specific software.
• Ability to type at least 35 words per minute with 80% accuracy and achieve 80% accuracy in Excel.

Equal Opportunity Statement

DSSW is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Ready to Apply?

Please apply online to become a part of our compassionate and dedicated team:

\nCompany Description

Founded in 1993, Disability Services of the Southwest (DSSW) is one of the largest providers of support services to people with disabilities and the elderly in the State of Texas. Our services include personal attendant services, nursing and therapies, as well as assistance in home modifications, adaptive aids, job coaching and supported employment.

DSSW is licensed by the state to provide a wide range of services to persons with disabilities including Community Living Assistance and Support Services (CLASS), Consumer Directed Services (CDS), Deaf-Blind with Multiple Disabilties (DBMD), as well as private pay care for the elderly and people with disabilities.

DSSW's programs are designed to assist persons with disabilities in achieving the greatest degree of independence possible within their community. The evaluation process by a nurse and the interview process by a program director and your independent case manager assure that an individual's needs are identified so that they can be met by the services available in each program.

All programs are driven by consumer choice and a people first philosophy.

Company Description

Founded in 1993, Disability Services of the Southwest (DSSW) is one of the largest providers of support services to people with disabilities and the elderly in the State of Texas. Our services include personal attendant services, nursing and therapies, as well as assistance in home modifications, adaptive aids, job coaching and supported employment. \r\n\r\nDSSW is licensed by the state to provide a wide range of services to persons with disabilities including Community Living Assistance and Support Services (CLASS), Consumer Directed Services (CDS), Deaf-Blind with Multiple Disabilties (DBMD), as well as private pay care for the elderly and people with disabilities. \r\n\r\nDSSW's programs are designed to assist persons with disabilities in achieving the greatest degree of independence possible within their community. The evaluation process by a nurse and the interview process by a program director and your independent case manager assure that an individual's needs are identified so that they can be met by the services available in each program. \r\n\r\nAll programs are driven by consumer choice and a people first philosophy.