Director Housekeeping

Job Description

Launch your hospitality career at Hilton Club The Quin New York, where culture, theater, and opportunity come together in the heart of Manhattan. Located just two blocks from Central Park and steps from Carnegie Hall, our property offers an exceptional setting for both guests and team members. With 208 beautifully appointed rooms, The Quin provides an inspiring environment for those looking to grow within the hospitality industry. We invite you to become part of our service-driven team, where we work each day to help our owners, members, and guests create unforgettable vacation memories. As part of Hilton Grand Vacations, you'll also have the opportunity to develop your skills, advance your career, and thrive within a supportive and dynamic workplace.

Pay: $125,000 - $150,000 annually with up to 15% annual bonus

Here's why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.

• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.

• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.

• Benefit from a company culture that values work-life balance and family-friend

• Comprehensive 401(k) program with company match contributions to help secure your financial future.

• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.

• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Responsibilities

As a Director of Housekeeping you will be responsible for driving company success through performing the following tasks to the highest standards:

• Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
• Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
• Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
• Ensures carpet and floor maintenance program is in compliance to standards.
• Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
• Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
• Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Conducts departmental meetings.
• May be required to do other duties and special projects as assigned by the general manager.
• Ability to lead, direct and inspire team members to reach goals and objectives of department and HGVC
• Knowledge of and ability to adhere to all departmental policies, procedures, safety standards including OSHA and blood borne pathogen and grooming standards
• Knowledge of proper use of all cleaners and cleaning equipment.
• Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
• Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Ability to manage Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.
• Helps oversee the Lost and Found and uniform exchange and ensures proper procedures are followed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or Equivalent
• At least 3-5 years of related experience required.
• 2+ year of Managerial experience required.
• Union experience required.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS Bachelor's Degree
• Hospitality experience preferred.
• 5-7 years of related experience.
• 4+ years of managerial experience preferred.
• Bilingual- skills a plus