Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits: 401(k) matching Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency is built on connection, energy, and genuine support. We’re a close-knit team of 10+ people across both in-office and remote roles, and even when we’re not in the same place, we stay connected through open communication and collaboration. This is not a quiet office — there’s music, conversation, laughter, and constant teamwork. It’s fast-paced and high-energy, but always supportive, and people genuinely enjoy working together here. Many of our team members did not come from an insurance background, and that’s intentional. We focus far more on mindset, work ethic, and willingness to learn than prior experience. Training is hands-on and thorough, combining structured onboarding, real-time shadowing, live customer call exposure, and ongoing daily support. No one is left to figure things out on their own. Our leadership brings deep coaching experience from working with hundreds of insurance agencies nationwide, and the team benefits from proven sales systems, modern training platforms, and even AI-based practice tools to build confidence at a comfortable pace. Growth here is real and uncapped. As the agency continues to expand into additional locations, opportunities grow alongside it — whether that means higher income, expanded responsibilities, or deeper mastery of your role. Ambition is encouraged, effort is rewarded, and growth is tailored to each individual’s goals. We’re also deeply involved in the community, participating in local festivals, hosting office events, supporting teachers and schools, and showing up wherever our team wants to make an impact. Giving back is part of our culture, not an afterthought. Team members enjoy meaningful benefits and incentives, including paid holidays, a paid birthday off, PTO that grows with tenure, flexible scheduling, a 4% 401k match, life insurance, anniversary bonuses, strong cash bonus programs, and creative rewards ranging from extra PTO to trips, experiences, and personalized gifts. We truly believe in working hard and celebrating wins together. We’re looking for people with integrity, drive, grit, and a positive attitude — individuals who are coachable, accountable, growth-minded, and genuinely care about helping others. If you’re looking for a supportive, high-performing team where effort is recognized, growth is encouraged, and culture truly matters, this could be a great fit for you. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Danielle Waller - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES: Manage customer accounts and update information in the database. Assist customers with policy changes and inquiries. Process insurance claims and follow up with customers on claim status. Coordinate with underwriters to ensure timely policy issuance. QUALIFICATIONS: Strong organizational skills and attention to detail. Excellent customer service and communication skills. Previous experience in insurance or a related field preferred.