Auto Body Estimator

Overview Company: Gerber Collision & Glass GERBER COLLISION & GLASS is a large collision repair company with a presence across North America. We are committed to delivering an exceptional customer experience and achieving strong KPIs across our repair facilities. Gerber Collision & Glass values all applicants and welcomes candidates from diverse backgrounds. All qualified individuals are encouraged to apply, including individuals with disabilities and protected veterans. Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience by creating estimates and coordinating repair needs for customers. This includes all communication with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The Estimator supports the customer’s experience by ensuring alignment with all team members to achieve the repair facility’s KPIs. Key Job Responsibilities Role and Requirements Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details Provide customers with accurate and timely information, guiding them through the repair process and delivering excellent customer service Ensure compliance with all insurance client requirements, processes and metrics Ensure compliance with WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery Communicate all customer requests and needs to appropriate team members Provide positive energy when greeting customers in person and on the phone Understand all required insurance programs and procedures Participate in daily production walks with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meetings (if required) Attend training, information sessions and workshops recommended by the Store Manager Maintain the store's KPIs by maximizing role performance Uphold the company's Core Values: Honesty, Integrity & Respect Education and Experience Knowledge of repairs and OE guidelines High School Diploma or equivalent Awareness of where to look for answers Basic computer skills Compliance for DRP’s, minimum of 1 year experience Must be willing to complete I-CAR training Valid driver’s license Required Skills/Abilities Awareness of where to look for answers Basic computer skills Compliance for DRP’s, minimum of 1 year experience Must be willing to complete I-CAR training Valid driver’s license Note: This job description is not exhaustive and duties may change with or without notice. The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits Gerber offers comprehensive benefits including: Annual Paid Time Off (PTO) 2 weeks of paid parental leave for full-time employees (minimum 30 hours/week) 6 paid holidays annually Medical, prescription drug, dental & vision insurance from Day 1 401(k) with company match Employer-paid short-term disability & life insurance Additional voluntary life insurance Continuing education opportunities Annual safety glasses stipend Annual uniform stipend Equal Opportunity Gerber Collision & Glass is an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other status prohibited by law. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. For more information, please proceed with the standard company channels. AI Disclosure At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated annual compensation: $65,205 - $93,150. If total pay falls below minimum wage, hours are guaranteed to meet local or state minimum wage requirements. Supplemental pay: bonus opportunities tied to individual or business initiatives. #J-18808-Ljbffr Mobile Auto Solutions, LLC