Information Technology Specialist

Walnut Valley Water District is excited to announce that we are accepting applications for the position of Information Technology Specialist.

The District
At Walnut Valley Water District, we believe in  putting people first . We understand the importance of maintaining a healthy work-life balance while striving for excellence in everything we do. Our vision statement, ? Empowered People, Purpose Driven ,? reflects our commitment to collaboration, integrity, and success. As a member of our team, you?ll not only be part of a dedicated workforce but also enjoy a comprehensive benefits package designed to support your personal and professional growth.

The Information Technology Specialist is responsible for performing various tasks associated with maintaining the District's information systems.

The role operates under direction of the Information Technology Manager. This is the journey-level position that provides technical support and training on the use of personal computers, printers, peripheral equipment, and network systems hardware and software; resolves computer application problems and troubleshoots hardware malfunctions; assists in maintaining and administering voice and data network systems; provides technical support, installation, and maintenance for software, desktop computer applications, web based applications, and email systems; installs, configures, and repairs personal computer hardware and software systems and data communication facilities

Duties may include, but are not limited to, the following:

• Assists with the day-to-day operations of the District?s information technology system, inclusive of applications, network, telecommunications, and infrastructure.
• Prepares new computer workstations for use with the District network and installs necessary software; installs and maintains software on existing computer workstations.

• Responds to user requests for service; troubleshoots and performs minor repairs and adjustments to computer systems and peripheral equipment using the Work Order system.

• Perform printer set up and deployment. Tasks may also include printer troubleshooting and diagnostics including downloading drivers, replacing toner, cleaning or replacing rollers and clearing jams.

• Configures telecommunication devices for employees; participates in adds, moves, and changes to telephone equipment.

• Supports the District employees telecommuting and the mobile workforce by deploying laptops, supporting remote applications, and coordinating secure VPN access.

• Instructs users in software applications usage and basic computer navigation; advises users on best security practices.

• Answer questions and respond in a timely manner; provide technical support and information, assistance and training over the phone and in person related to computer technology related issues.

• Assists in maintaining system security and confidentiality including firewalls, intrusion protection software and devices, and virus prevention and protection.

• Assists in creating and updating procedures in regard to system maintenance, cybersecurity, back-up and District?s computer policies

• Assists in developing and producing system documentation, instructional and procedural manuals.

• Collaborate and assist external vendors to maintain Supervisory Control and Data Acquisition (SCADA) systems and Operational Technology (OT) network infrastructure.

• Assist in segmentation of OT system and IT system to enable secure posture.

• Assist external vendors with patch management, backups, and disaster recovery planning for OT systems.

• Support lifecycle management of OT assets and assist in system upgrades or migrations.

• Maintain, troubleshoot, and support Microsoft SharePoint and Microsoft 365. 

• Assists in updating and maintaining the District?s Webpage, including content development and design.

• Monitor information technology systems to ensure integrity and tune the system to meet performance requirements.

• Participate in evaluating, planning, implementing and integrating new systems and current system upgrades.

• Installs new software releases and system upgrades; evaluates and installs patches; maintains data files and monitors system configuration to ensure data integrity.

• Develops and prepares training documentation for software packages and a variety of related topics; facilitates in-house training for users

• Implements hardware and software applications as needed to maximize the District?s efficient use of computers

• Enforces standard procedures to ensure a safe and secure hardware and software environment limiting unauthorized use of hardware or software

• Coordinates with the Information Technology Manager in developing and testing annually a MIS Disaster Recovery System, with emphasis on shutdown and emergency guidelines and business interruption alternatives

• Analyze, diagnose, test, and recommend solutions for problems with computers, tablets, operating systems, software and hardware problems.

• Create user ID?s and troubleshoot network and application logins.

• Create, modify, copy or delete files.

• Install, upgrade, configure, and program software, applications and hardware.

• Maintains documentation of data systems, hardware and software inventory, software license, and maintenance agreements

• Recovers computer assets and evaluates/repurposes viable hardware; decommissions obsolete hardware; collects, strips, and prepares used equipment for salvage, including delivery to warehouse.

• Build and maintain positive working relationships with co-workers, vendors, and the public using principles of good customer service.

• Assists in special projects and coordinating activities with the Information Technology Manager.

• Perform other related duties as assigned.

TYPICAL PHYSICAL ACTIVITIES

• Positions in this class typically require: stooping, bending, kneeling, crouching, standing, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions
• Communicates orally with management, co-workers, and the public in face-to-face, one-on-one, and group settings
• Regularly uses a telephone for communication

• Operate and use modern office equipment including a computer, computer terminals, copiers, and various software packages.

• Must be capable of reading, writing, and understanding material that is highly technical in nature
• Must be able to carry, push, pull, reach, and lift equipment and materials up to 50 lbs
• Sits for extended periods of time
• Hearing and vision within normal ranges
• Occasionally operates District vehicles in conducting District business

KNOWLEDGE OF EMPLOYMENT STANDARDS;

• Principles and applications of computer information systems and procedures; hardware and software, printers, peripherals, terminals and wiring.
• Principles and techniques of programming and programming documentation; troubleshooting techniques
• Knowledge of cybersecurity in OT environments (firewalls, segmentation, intrusion detection).
• Principles of system security and data systems management and processing.
• Great Plains and PDF software; Program web pages using HTML and JavaScript, and MS SQLServer with monthly database clean-up.
• Computer documentation and the ability to interpret documentation
• Methods of training users on computer systems and applications software

• Methods and techniques of computer equipment and related hardware.
• Common software used in personal computers, such as Microsoft Office, Word, Excel, Power Point, and others.

• Telecommunications equipment
• Proper safe use of the tools, materials, and equipment used to accomplish assigned duties or projects

• Principles and practices of good customer service.

ABILITY TO:

• Maintain computer systems and software applications
• Troubleshoot computer hardware, software, network problems
• Maintain personal computers and network servers, as well as related peripheral and communications equipment
• Assist in identifying information technology solutions.
• Analyze problems, identify, recommend, and implement solutions.
• Responsible for updating technical documentation and policies.
• Maintain confidentiality of records and information
• Identify needs, ways and means for achieving improvement and efficiency through research, analyze, and evaluate new service delivery methods and techniques.
• Effectively learn and apply related policies, procedures and practices affecting information systems
• Provide information technology training and support to District personnel.

• Communicate clearly and concisely, both orally and in writing.

• Prepare and maintain accurate and complete records and reports.

DESIRABLE EDUCATION AND EXPERIENCE

Any combination of education and experience, which would likely provide the necessary knowledge and abilities, is qualifying.

A typical way to obtain the knowledge and abilities would be:

Education/Training :

Bachelor's Degree or equivalent in Computer Science, Information Systems, or a closely related field with coursework in technology-related subjects.

Experience:

Three (3) years of experience in the development and maintenance of computerized management information systems, installing, configuring, supporting, and troubleshooting personal computers, networks, telephone systems, and associated operating systems and software applications.

CERTIFICATION 

• Security+ certification is required.
• A+, Network+, and Server+ certifications are highly desirable.
• Cisco Certificate in Network Administration (CCNA) is highly desirable.

SPECIAL REQUIREMENTS

• Ability to pass a pre-employment physical.
• Valid California Driver's License - Class "C". Must maintain an acceptable driving record as determined by the District's insurance carrier.
• Reliable telephone in service at all times.
• Reliable personal transportation.

OVERTIME ASSIGNMENTS

The purveyance of water is a vital service to the community and as such requires the availability of District personnel at all times. Consequently, all Information Systems employees, including the Information Technology Specialist will be required to respond to emergency calls, accept periodic overtime assignments, and perform any and all other duties deemed necessary by the District. Lacking a bona fide excuse satisfactory to the District, a failure to report when called could result in termination.

FAIR LABOR STANDARDS ACT

For the purposes of the Fair Labor Standards Act, the Information Technology Specialist shall be considered a General Employee Unit, "non-exempt" position.

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