Client Service Associate

Get AI-powered advice on this job and more exclusive features. CAPTRUST is seeking a Wealth Client Management Associate who uses specialized knowledge and skills, obtained through experience and/or formal training, to assist Client Management Consultants (CMCs) in providing excellent client service. The candidate for this role provides day-to-day support, project management assistance, and partners with the CMC to research and resolve issues. The candidate also recommends solutions to moderately complex problems. Primary responsibilities may include the following, amongst others: Deliver exceptional, proactive service to the Wealth Client Service team, which includes resolving client questions, processing transactions, and responding to ad hoc requests Work closely with CMCs to prepare quarterly reviews, proposals, and other client-related materials; this includes preparing the documents, printing, binding, and mailing Maintain updated client contact information within the CRM system (CAPCONNECT); assist with ongoing CAPCONNECT maintenance including gathering and uploading documents to SharePoint records Handles Client Service functions including new account paperwork, mailing correspondence, reports, and contracts Assist CMCs with various client onboarding and recurring tasks Partners with associates from various offices firm-wide Greet office guests in a professional, friendly, and hospitable manner Answer phone calls with a welcoming and positive demeaner; ensure phone calls are directed to the appropriate team member Assist in scheduling, calendaring, and confirming tasks, activities, and appointments Perform other duties and special projects as required, including firm-wide initiatives Some additional responsibilities may include: Maintain office, kitchen/breakroom area (keep area always stocked and clean) including office supplies Open and distribute mail as needed Minimum Qualifications: HS diploma or equivalent (GED) Investment industry experience a plus Desired Qualifications/Skills: Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and PDF Excellent math skills and the ability to quickly grasp financial and investment concepts Positive attitude and a team player Energized by change and ability to think “outside the box” regarding process improvement Flexibility to handle changing priorities, pressure, and short deadlines Self-motivated; ability to work well independently and with others A high standard of professionalism Proactive in task follow-up, stay ahead of deadlines, excellent time-management skills Exceptional written and verbal communication skills WHAT can you expect from your career at CAPTRUST? Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth. Our Employee Benefits Package shows how much we value our team. Some benefits include: Employee ownership opportunities Brick Bonus success sharing program Comprehensive health coverage + Personify wellness platform 401(k) program with a 5% employer match + financial planning for colleagues WHERE will you be working? Due to the nature of the role, this is not a remote or work from home position. HOW do we build a world class organization one brick at a time? We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you. Are you the next brick? To get it done the CAPTRUST Way, an individual should exhibit the following characteristics: Ability to build successful, collaborative, and trusting relationships Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges Inherent desire to give back to our communities and enrich the lives of those around us An other-centered mindset Integrity through maintaining objectivity EEO/Diversity Statement At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported. CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #associate Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Finance, Administrative, and Customer Service Industries Investment Management and Financial Services Referrals increase your chances of interviewing at CAPTRUST by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid paternity leave Paid maternity leave Get notified about new Financial Services Associate jobs in Raleigh, NC . 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