Tech Enthusiast & Customer Service Professional

Job Description

Job Description

For over 11 years uBreakiFix has been an innovator in creating technological solutions for consumers and empowering work environments for their employees.

Are you a tech savvy, customer service oriented professional interested in joining an organization that values their employees and promotes from within?

uBreakiFix by Assurion is hiring repair technicians for our brand new Hanover location.

The right candidate believes in providing extraordinary customer care by diagnosing, troubleshooting and repairing devices.

Tasks and Responsibilities:

– Greet customers in a friendly manner and maintain a positive work environment

– Answer phone calls to the store with a professional, courteous and friendly demeanor

– Diagnose, troubleshoot and repair devices

– Provide recommendations for problem resolution

– Explain complex technical issues to customers in a non-technical, simple to understand manner

– Provide repair and replacement estimates to customers

– Ensure that all repairs meet or exceed uBreakiFix quality standards

– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

– Keep track of all devices and inventory while safeguarding all store stock

– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

– Maintain the cleanliness and professional appearance of the store

Basic Qualifications

• Outstanding customer service skills

• Excellent technical, problem solving, and analytical skills

• Strong written and oral communication skills

• Proficient in Microsoft Office

• Team player

• Ability to work flexible hours, including weekends and holidays

• High school diploma or GED Preferred Qualifications

• Experience repairing electronics, smartphones, PC/MACs, and game consoles

• Technical degree or certification in Electronics or Consumer Electronics

• Previous experience working at retail electronics store

Assurion is a leader in technological innovations and caring for the personal electronics of the everyday consumer. uBreakiFix is a electronics repair provider for personal electronics.

Company Description

Assurion is a leader in technological innovations and caring for the personal electronics of the everyday consumer. uBreakiFix is a electronics repair provider for personal electronics.