Workplace Experience Manager / Freight, Fulfillment - Redmond WA

Why Choose CBRE? Unbeatable Perks: Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave. Comprehensive Benefits: Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions. Inspiring Work Environment: Experience an innovative work environment that focuses on the culture of growth, collaboration and communication. ApplicantAI Use Disclosure We value human interaction to understand each candidate's unique experience,skills, and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in theapplication and interview process. About the Role: As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do: The selected candidate will be responsible for leading the team providing logistics and warehousing of large items (heavy, large size, palletized) at a large corporate campus. Responsibilities include: Operational oversight and establishment of a continuous improvement culture Managing warehouse capacity and throughput Integrating the latest technologies to ensure safety, security, and predictability of all services Leading teams in different locations across campus, coaching, and talent development including developing a leadership pipeline Partnering with the Commute team to manage and maintain a fleet of vans and box trucks to ensure continuity of service Customer engagement and executive communication Collaboration with partner teams across the IFM, Security, IT, Workplace Experience, HSE, Finance and Vendors Governance, Compliance with government regulation, Risk Management and Change Leadership Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. Ensure support provided by the team is efficient and consistent. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. What You’ll Need: Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mindset. BONUS ELIGIBLE: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Manager position is $90k annually and the maximum salary for the Manager position is $115k annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). CBRE, Inc. is an Equal Opportunity and affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans). #J-18808-Ljbffr CBRE