Customer Support Specialist

Customer Support Representative

GCG's Custom Engineered Solutions (CES) business unit is currently seeking Customer Support Representatives to support our OEM and Industrial customers and Account Managers.

This role manages day-to-day customer orders, coordinates with internal teams on production and delivery, and proactively resolves issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced manufacturing environment.

Schedule: Monday to Friday, 8:00am to 5:00pm CST or EST

What you'll do

• Process and manage customer orders, including POs, EDI, and related documentation
• Support Account Managers and customers with order status, production schedules, delays, and supply chain updates
• Coordinate order changes, including expedites, pushouts, cancellations, and rescheduling
• Manage customer complaints and RMAs through resolution
• Maintain accurate customer records, open-order reports, and communication logs
• Support contract amendments and special projects
• Partner with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
• Perform other duties

What you'll bring

• 3+ years of Customer Service, Customer Support, or Sales Support experience; previous experience with distribution or manufacturing preferred but not required
• High School Degree or Equivalent required; Associate's or Bachelor's Degree preferred
• Proficiency in Microsoft Excel, Word, and other business applications
• Experience using an ERP system
• Experience managing high volumes of online orders, ensuring accuracy
• Experience in processing RMAs (Return Merchandise Authorizations), including initiating, tracking, and completing return requests
• Ability to manage multiple priorities and changing requirements in a deadline-driven environment
• Professional verbal and written communication and listening skills
• Ability to work independently and collaboratively
• Experience with wire, cable, electrical, or electronics manufacturing is a plus

What We Offer

• Competitive salary, starting at $50,000 per year based on relevant industry experience
• Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
• Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
• Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
• Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
• Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
• An employee-centric company that values and truly appreciates our most important asset: You!

About Custom Engineered Solutions (CES)

Paige, a GCG company, has been delivering innovative wire and cable solutions for over 65 years. Serving industries including renewable energy, data communications, industrial applications, irrigation, and more, we are committed to engineering excellence, customer-driven innovation, and high-quality products that help businesses solve complex challenges with tailored solutions. Built on a foundation of expertise, flexibility, and humility, we are dedicated to solving customer challenges, adapting to their needs, and continuously improving. At Paige, we remove ego from the equation, fostering a collaborative, customer-focused culture that drives long-term growth, innovation, and enduring partnerships. Join us and be part of a company shaping the future of connectivity.

About GCG

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe.

We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates, and the communities we serve.

Our Use of AI in Recruiting

At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during interviews but is not used to evaluate resumes. All resume reviews and candidate assessments are conducted directly by our corporate recruiting team and hiring managers to ensure a thoughtful, human-centered approach.

This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.