Technical support associate

job summary:
An industry-leading client is seeking a Technical Support Associate for a contract position focused on consumer troubleshooting, product selection, and warranty support. The ideal candidate has prior consumer technical support experience and excellent problem-solving skills. While one year of experience in marine electronics, RV, or electrical knowledge is preferred, the team is fully prepared to train individuals with a strong customer service background who are eager to learn the technical side. If you are looking to grow your career with a fantastic team, apply today!

• Drive positive consumer experience through technical support via phone & email by resolving customer questions and guide customers through product features, installation steps, sizing choices, and warranty or repair claims.
  
  
• Diagnose and solve hardware issues by reading basic electrical schematics and wiring diagrams.
  
  
• Accurately log customer information, call notes, and support cases into our internal tracking systems.
  
  
• Assist in reviewing and updating product manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.

• Must have minimum 1 year of customer service or consumer technical support background.
  
  
  
• Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals
  
  
• strong troubleshooting skills with the ability to navigate conflict and use effective problem-solving techniques.

• 1+ years of experience in Marine Electronics, boating accessory installations, or RV electrical setups.

• Practical experience with AC/DC systems, wire termination, basic circuit analysis, and using a Digital Volt Meter (DVM).

• FCC License is a plus.

• ABYC, NMEA, or MEI certifications are a major plus.

• Prior experience utilizing Salesforce CRM.

• Experience level: Experienced
• Minimum 1 year of experience
• Education: High School

• Technical Support
• Electrical
  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.
  
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  
  This posting is open for thirty (30) days.