Key Holder

Key HolderWe are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!Position Summary:Key Holders are responsible for opening and closing a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly.Job FunctionsEnsure company/store policies and procedures are communicated in a timely manner and adhered to accordinglyPartnering with store management, coach all store staff on inventory management best practices as they apply to each person's job dutiesPartnering with store management help to train employees to maintain and update plan-o-grams throughout the storeExecute the daily operational, day-to-day goals and priorities assigned by store managementAssist in the training and development of peersOpen and close registersResponsible for counting money and making bank deposits while manager on dutyProtect company assets by following all loss prevention procedures; train staff on sameMaintain an open and positive relationship with store management teamAddress all safety concerns immediatelyReport all incidents and accidents immediately and complete online report formUpdate store management team about the progress of the store and staff on a regular basisActively participate in daily huddle meetingsEnsure all receiving is completed in compliance with company procedures to maintain an accurate inventoryReview daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentationMonitor all store transfers and expedite all outstanding transfersResponsible for opening and closing the store and securing all store assetsProcess damaged and defective goods in a timely and accurate mannerBe a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello's Ace HardwareUse the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interactionBe "customer ready" whenever you are on the stage/sales floorRecommend related items when appropriate and executes S.A.L.E.S. processMaintain awareness of all promotions and advertisementsUphold merchandising and store cleanliness standardsParticipate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organizedKnow the proper way to answer the telephoneBe alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisorAdvise store management of any pricing errorsBe proficient at executing all store services, such as mixing paint, cutting glass, pipe, screen repair, and keysEnsure all shipments are packed out in its proper home and all overstock is awayFollow and enforce all policies in the company handbookComplete other duties as assignedQualificationsRetail Sales experience 1 year (Preferred)Retail Math experience 1 year (Preferred)Leadership experience 1 year (Preferred)Bi-lingual (Preferred)Physical Requirements• Essential Physical Ability: Frequency - Requirement• Walking: Frequent - Flat surfaces from point to point• Standing: Constant - All work performed on feet• Sitting: None• Stooping: Frequent - To pick up cartons at floor level• Reaching: Frequent - To a height of 6 feet• Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably• Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.• Pushing/Pulling: Frequent - Move hand jacks from place to place• Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more• Climbing: In-frequent - Stairs in storage rooms. ladders• Vision: Constant - Read labels, recognize boxes, safety in working• Hearing: Constant - Safety signals