Claims Adjuster - Crystal Fusion

Windshield Claims Specialist

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

The Windshield Claims Specialist is responsible for managing and processing claims related to windshield repair and replacement. This role serves as a key point of contact for customers and repair facilities, ensuring a smooth, accurate, and timely claims experience. The ideal candidate is customer-focused, detail-oriented, and excels at coordinating multiple tasks while maintaining a high level of service and efficiency.

What You'll Do

• Review and process windshield repair and replacement claims accurately and within established timelines.
• Guide customers through the claims process, explaining coverage and next steps clearly.
• Coordinate with repair facilities to schedule, track, and ensure completion of repair appointments.
• Maintain accurate documentation and records for all claims and customer interactions.
• Respond to customer inquiries, provide claim status updates, and resolve issues promptly.
• Partner with repair facilities to ensure high-quality, timely service delivery.
• Monitor claim progress to ensure compliance with company policies and a positive customer experience.
• Resolve claim-related disputes while maintaining professionalism and customer satisfaction.
• Identify and onboard new repair facilities as needed.
• Support additional duties and projects as assigned.

What Makes You Successful

• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• High attention to detail with strong organizational skills. Problem-solving mindset with the ability to resolve issues efficiently.
• Ability to collaborate with internal teams and external partners.
• Comfortable learning and navigating multiple systems and technologies.

Basic Qualifications

• High school diploma or GED required.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication, organizational, and customer service skills.
• Ability to handle multiple priorities and meet deadlines.

Preferred Qualifications

• Previous experience in claims processing or customer service.
• Bilingual capabilities. Knowledge of automotive repair processes or insurance/claims handling.
• Experience working with claims systems or similar software platforms.

This Role Might Be a Great Fit If You…

• Enjoy helping customers and guiding them through problem resolution.
• Thrive in a role that combines customer service with operational coordination.
• Are highly organized and detail-oriented. Like working with both people and processes to drive results.
• Are comfortable juggling multiple claims and priorities at once.
• Have an interest in the automotive or insurance industry.
• Take pride in delivering a seamless, positive customer experience.

What We Offer

• Competitive hourly compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Career progression opportunities within the claims organization
• A collaborative and supportive team environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

Committed – We build strong, high-trust relationships with our partners and each other.

Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.

Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.