Branch Operations Manager

Join Our Team!

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13-time recipient of the NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

Join our dynamic team! We offer:

• Competitive pay
• Advancement opportunities
• Medical, dental & vision insurance
• HSA account with company contribution
• Pet insurance
• Company provided life and AD&D insurance
• Short-term and long-term disability
• Tuition reimbursement program
• Employee assistance program (EAP)
• Employee referral bonus program
• Social recognition program
• Employee engagement opportunities
• CALM app
• 401k (with a matching program) / Roth IRA
• Company discounts
• Payactiv/on-demand pay
• Paid vacation, sick days, YOU (mental health) days and holidays

General Responsibilities and Duties

Responsible to lead and direct branch activities to obtain optimum efficiency and economy of operations to maximize profits by performing the goals and expectations identified for multiple branch locations.

• Lead all activities to affect operational efficiency. Analyze and allocate branch financial statements to identify areas for improvement and continued growth.
• Supervision of all branch personnel as identified in the organization's Performance Management program (New Hire, 1:1 and Annual Evaluation).
• Manage and track progress of the FTOs established for the functions of responsibility.
• Work with sales team to coordinate the promotion of services to develop new markets, increase share of market, and obtain competitive position in industry.
• Conduct regularly scheduled branch meetings to facilitate communication between departments and keep personnel apprised of policy change and company focus.
• Oversee inventory needs and arrange for adequate stock levels.
• Implement and uphold the organization's policies and goals.
• Maintain records and receipts for petty cash transactions.
• Oversee the branch's completion of daily cash reports and inter-branch transfer forms.
• Coordinate delivery and repairs.
• Ensure the maintenance of records and the staff's adherence to all policies required by state and federal agencies as well as Joint Commission.
• Attend all staff meetings and educational training programs as directed by supervisor.
• Perform other duties as assigned.

Qualifications

• College degree from an accredited college or university preferred.
• Minimum 5 years management experience; health care preferred.
• Licensed respiratory therapy, helpful.
• Understand reimbursement implications of industry changes.
• Demonstrated experience in supervisory practices and techniques.
• Excellent demonstrated experience in communication and customer relation skills.
• Demonstrated experience in interpersonal and organizational skills (a team player).
• Must be able to perform extensive driving as required for the position.
• Must possess a valid driver's license.