Patient Coordinator

Patient CoordinatorKingsport, Tennessee, United StatesPosition Purpose:The Patient Coordinator is a key member of our healthcare team, responsible for ensuring smooth and efficient patient flow and coordination within our practice. This role involves direct patient interaction, administrative support, and collaboration with clinical staff to deliver excellent patient care and service.Essential FunctionsPatient Interaction and Support:Greet and welcome patients upon arrival.Assist patients with check-in and check-out processes.Provide information on clinic policies, procedures, and services.Answer patient phone calls and address inquiries promptly and professionally.Schedule and confirm patient appointments, ensuring optimal appointment utilization.Monitor schedules for patient cancellations and follow-up with patients that need to reschedule.Administrative Duties:Maintain and update patient records in the electronic health record (EHR) system.Coordinate referrals, diagnostic tests, and follow-up appointments.Verify patient insurance information and manage prior authorization processes.Handle billing and payment processes, including collection of co-pays and outstanding balances.Prepare and manage patient forms and documentation.Other duties as assigned by the practice administrator.Communication and Coordination:Serve as a liaison between patients, healthcare providers, and other staff members.Communicate effectively with clinical staff to ensure patient needs are met.Facilitate communication regarding patient care plans and instructions.Customer Service:Always maintain a high standard of customer service and professionalism.Address patient complaints and escalate issues to management when necessary.Strive to create a positive and supportive environment for patients and their families.Compliance and Confidentiality:Adhere to all healthcare regulations and privacy laws, including HIPAA.Ensure patient confidentiality and security of sensitive information.Follow clinic policies and procedures to maintain compliance with healthcare standards.QualificationsEducation:High school diploma or equivalency requiredExperience:Previous experience in a healthcare setting, particularly in patient coordination or administrative roles, is highly desirableProficiency in using electronic health record (EHR) systems and other office softwareKnowledge of relevant regulations and compliance requirements in healthcarePerformance Requirements:Strong organizational skills and the ability to manage multiple tasks concurrentlyExcellent interpersonal and communication skills, with a patient-centered approachApproachable, professional demeanorDetail-oriented and thorough in task executionAbility to work well under pressure in a fast-paced environmentTeam player with excellent collaboration skillsWhat We Do For You:We offer Medical, Dental, and Vision Insurance plans to our full-time employees.Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.Company-paid Life, AD&D and Long-Term Disability coverage.Additional Voluntary Life and AD&D Insurance for you and your family!Voluntary Short-Term Disability Insurance available to you as wellDependent Care Flexible Spending Account (FSA) offered.Immediately begin saving for retirement through our 401(k) starting with very first paycheck!Employer 401(k) contribution and Profit Sharing after six months of employmentPTO and 8 Paid holidays for fulltime employees!DISCLAIMERThe above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS's management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.