Customer Success Manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The ISV Ecosystem team sits within the Okta Products and Technology organization and is focused on expanding our breadth and depth of SaaS integrations across both Okta Workforce and Auth0 product areas, a C-level priority for the company. Our team ensures SaaS ISVs (independent software vendors) have the knowledge, tools, and incentives to build integrations that extend our core product functionality. We are driving the formation and adoption of new identity standards focused on building an interconnected and secure AI ecosystem. Okta’s ecosystem is a core differentiator, and developing a scalable approach to ecosystem development will be a critical driver of our next stage of growth. As an ISV Success Manager , you will nurture ISV relationships to expand the Okta Integration Network. Balancing internal strategy with external technical guidance, you will support ISVs through their integration journey: from discovery and build support to roadmap influence. You will act as a bridge between integrators and cross-functional stakeholders (Product, Engineering, Product Marketing, Partnerships, etc.) to improve the integrator experience and shape partner programs. Your success will directly impact ISV satisfaction, ecosystem growth, and platform adoption across Okta and Auth0. The ideal candidate combines strong communication, analytical, and technical skills to influence ISV roadmaps, identify integration requirements, and assist through technical roadblocks. You must thrive in cross-functional environments and treat ISVs as true customers, solving strategic business and technical challenges to scale the Okta ecosystem. We look for a deep interest in identity and security, and the ability to evangelize Okta’s value to both builders and buyers. As the voice of Okta, you will also represent us at industry events and drive thought leadership. Responsibilities : Establish thought leadership on identity, identity standards, and “enterprise readiness” requirements for SaaS builders, while evangelizing the Okta Integration Network Build a scalable ISV pipeline by identifying and nurturing new integration opportunities including partnering cross-functionally with Corp Dev, PMM, and field teams to expand our top of funnel Guide ISVs through their integration journey, from discovery and implementation to delivery and maintenance Partner with field teams (PAT, SEs, AEs, TAMs) to drive adoption of strategic products and features within the Auth0 ISV customer segment Synthesize feedback from ISVs, product, and field teams to refine ISV Ecosystem program investments and internal product direction Establish and continuously improve a repeatable and scalable “learn, build, publish” integration lifecycle, leveraging AI tools where appropriate to expand ecosystem impact Required: 4+ years of experience in developer support, sales engineering, technical account management, partner engineering, or marketplace development Strong understanding of identity and security requirements for enterprise SaaS builders Excellent analytical and communication skills, with the ability to establish credibility and influence both technical and business stakeholders Ability to evaluate software, identify integration opportunities, and engage effectively with product and engineering leaders Passion for learning new technologies and sharing knowledge with the ISV community Adaptability in a dynamic environment with a focus on continuous process improvement Preferred: Experience nurturing partner or customer relationships in a success-focused role Proficiency in one or more modern programming languages (e.g., Java, C#, Ruby, Python, JavaScript) Domain knowledge in identity and access management (e.g., SAML, OIDC/OAuth, SCIM, SSF, privileged access, API security) Experience in sales engineering, technical marketing, product management, partner engineering, or as a technical evangelist Bachelor’s degree in Computer Science or a related field P25602_3522737 #LI-Remote The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $194,000 - $292,000 USD Below is the annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: . The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $174,000 - $260,000 USD The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.