Desktop Support Analyst

Desktop Support Analyst (PC Support) Location: Houston, TX (Onsite) Employment Type: Full-Time Key Responsibilities Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, scanners, and other peripherals Install, configure, maintain, and troubleshoot Windows 11 operating systems Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications Manage user accounts, permissions, and access through Microsoft Entra ID (Azure AD) and Active Directory Configure and support laptops, desktops, docking stations, monitors, and mobile devices Diagnose and resolve hardware, software, operating system, and connectivity issues Perform new hire onboarding and employee offboarding activities, including equipment provisioning and recovery Document incidents, service requests, and resolutions within the IT ticketing system Maintain asset inventory and lifecycle management of end-user equipment Provide onsite and remote support for local users, as well as physical support for the Aruba Networks hardware Support Aruba wireless access points and wireless network troubleshooting Work with senior network engineers on network deployments, upgrades, and optimization projects General IT Operations Participate in IT projects, hardware refreshes, office moves, and infrastructure upgrades Coordinate with vendors for hardware repairs, warranty support, and network-related issues Maintain compliance with IT policies, security standards, and best practices Participate in after-hours support and maintenance activities as needed Required Qualifications 3+ years of desktop support or IT support experience 2+ years of experience supporting enterprise network environments Experience administering and troubleshooting Aruba switches and wireless infrastructure Strong understanding of: Windows 11, Microsoft 365, Active Directory / Microsoft Entra ID, TCP/IP networking including DNS, DHCP, VLANs Experience with hardware and software troubleshooting Experience with ticketing systems and IT service management processes Excellent verbal and written communication skills Strong customer service and problem-solving abilities Preferred Qualifications Microsoft certifications related to Endpoint Management or Microsoft 365 Experience with Intune and endpoint management solutions Experience supporting VoIP systems Familiarity with network monitoring and management tools Experience supporting hybrid cloud environments Physical Requirements Ability to lift and move equipment up to 50 pounds Ability to work onsite in an office and data center environment Ability to travel locally to support office locations when required Aptimized is an Equal Opportunity Employer and values diversity in the workp ace. #J-18808-Ljbffr Socket.dev