Insurance Support Specialist

Job Description

Job Description

Customer Service experience required — Medicare or health insurance experience a plus, but not required. We train the right people!

Join a well-established, high-volume insurance agency that's experiencing rapid growth — including the launch of a new product line that is opening up exciting opportunities for career advancement within our team. We are looking for a compassionate, detail-oriented Insurance Support Specialist to serve as a trusted resource for our Medicare clients — helping them understand their benefits, navigate plan options, and resolve issues with confidence.

Experience in Medicare or health insurance is a plus but not a dealbreaker - MUST have some form of customer service experience. If you bring a coachable, growth-oriented mindset and a genuine desire to help people, we will give you everything you need to succeed. We also understand that compensation matters — which is why we offer multiple structures tailored to what works best for you, details we look forward to discussing in person.

What You'll Do:

• Handle client inquiries via phone and email regarding Medicare plans, benefits, billing, and claims
• Assist clients with enrollment updates, plan changes, and coverage questions
• Maintain accurate and organized records within our CRM system
• Deliver clear, empathetic, and professional communication in every interaction
• Partner with agents to support client satisfaction and long-term retention

What You'll Bring:

• A coachable, growth-oriented mindset with the willingness to learn and grow
• Strong communication, problem-solving, and multitasking abilities
• Proficiency with computers, CRM platforms, and online portals
• 4-40 license preferred, but not required — we will help the right candidate get there

What's In It For You:

• Competitive compensation with multiple structures available — details discussed during the interview so we can find the best fit for you
• Full, comprehensive Medicare and product training — we set you up to succeed from day one
• A Monday–Friday schedule with occasional overtime during peak enrollment seasons
• A collaborative, supportive team culture with real growth potential
• No micromanaging — we trust you to do your job
• We start at 10 AM
• Friday lunch on us

If you are passionate about helping people, eager to learn, and ready to build something meaningful, we would love to hear from you.

Job Type: Full-time

Experience:

• Customer support: 2 years (Preferred)

Ability to Commute:

• Fort Lauderdale, FL 33334 (Required)

Work Location: In person

Insurance n You is a well-established, high-volume Medicare insurance agency based in South Florida with over 8 years of experience helping clients navigate their Medicare benefits. We are a growing team in high demand — our call volume speaks for itself — and we are expanding to keep up with it.
Our culture is built on trust, great people, and real opportunity and a genuine path to grow your career. If you are looking for a place that will invest in you and keep you busy doing meaningful work, you have found it.

Company Description

Insurance n You is a well-established, high-volume Medicare insurance agency based in South Florida with over 8 years of experience helping clients navigate their Medicare benefits. We are a growing team in high demand — our call volume speaks for itself — and we are expanding to keep up with it. \r\nOur culture is built on trust, great people, and real opportunity and a genuine path to grow your career. If you are looking for a place that will invest in you and keep you busy doing meaningful work, you have found it.