Bilingual Tech Support Specialist Portuguese/English

Bilingual Client Technical Support: Portuguese/English Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. IBKR affiliates provide 24‑hour global electronic brokerage services on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. Interactive Brokers is recognized as the #1 online broker by Barron’s for six consecutive years. This is a hybrid role (4 days in the office / 1 day remote). As a member of the Client Technical Support L1, you will assist clients with inquiries about our trading offerings and act as a liaison between internal teams and customers to ensure prompt and effective bug and issue resolution. Responsibilities Providing support to clients through phone, chat, and tickets Technical and functional support for Interactive Brokers platforms (desktop, mobile, web) Troubleshooting desktop applications (Windows, macOS, Linux) Troubleshooting mobile applications (Android, iOS) Problem management with a focus on wide‑scale technical issues Qualifications Bachelor’s degree (preferred in a technical field) 1+ year in a client‑facing support role 1+ year of experience supporting Windows and Mac software Excellent verbal and written communication skills, ability to work effectively in a team Experience with support ticketing systems Adaptability to a constantly changing technical environment Initiative and desire to learn new technologies Experience with financial products and services is a plus Excellent command of written and spoken English & Portuguese Additional Attributes Self‑motivated and able to handle tasks with minimal supervision Superb analytical and problem‑solving skills Excellent collaboration and communication skills Outstanding organizational and time‑management skills Company Benefits & Perks Competitive salary, annual performance‑based bonus and stock grant Eligible for overtime pay Retirement plan 401(k) with competitive company match Excellent health and wellness benefits (medical, dental, vision) Wellness screenings, health coaches, counseling via an Employee Assistance Program (EAP) Daily company lunch allowance and fully stocked kitchen with healthy options Corporate events, team outings, volunteer activities, sports teams Education reimbursement and learning opportunities Equal Employment Opportunity Statement Interactive Brokers is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr