Practice Manager

Practice Manager

Position Description: The Practice Manager leads the development of high-performing teams, driving employee engagement, retention, and growth while ensuring an exceptional client experience. This role is key in fostering a positive and supportive work environment that aligns with Bierman Autism Centers' mission and values. The Practice Manager will focus on building a strong team culture, delivering excellent client outcomes, and engaging in community and talent outreach to support the center's success. While operational oversight is important, the core of this role is to lead and inspire teams to thrive.

Mission: To build and develop strong teams, ensure exceptional client experiences, and drive community and talent outreach for the continued success and growth of the center

Charter:

• Our work revolves around the client and their progress
• We create the culture in our centers that allows our team to thrive
• We create and run effective processes
• We find, build, and develop a great team within our centers
• We create strong relationships with our client parents, external providers, and communities
• We are accountable for all aspects of our centers' success and growth

Key Responsibilities:

• Team Leadership & Development: Build, coach, and lead a high-performing team through consistent feedback and development opportunities. Create a work environment that fosters growth, accountability, and collaboration to ensure high employee retention and satisfaction.
• Client Experience & Outcomes: Ensure clients receive the highest quality of care by supporting team members in delivering exceptional therapy services. Maintain a focus on client satisfaction and measurable progress.
• Community & Talent Outreach: Engage with the local community to drive outreach initiatives, strengthen relationships with external partners, and attract new talent and clients to the center.
• Operational Oversight: Ensure smooth day-to-day operations by managing resources efficiently, supporting employee schedules, and maintaining compliance with health and safety standards, while aligning operational practices with the center's goals.

Key Metrics for Success:

• Team Engagement & Retention: High employee retention rates, positive team culture, and effective internal talent development.
• Client Satisfaction & Progress: Achieve high client satisfaction scores and measurable progress in client outcomes.
• Community & Talent Engagement: Successful outreach efforts that attract new talent, strengthen community relationships and increases referrals.

Requirements

Qualifications:

• Bachelor's degree required
• Strong leadership and team-building skills
• Excellent verbal and written communication
• Problem-solving and decision-making capabilities
• Detail-oriented with strong organizational skills
• Technologically proficient and able to learn new systems quickly

Basic & Physical Requirements:

• Must be able to lift and carry clients who are least 30 pounds
• Must be willing and able to restrain/hold/transport and utilize quick body movements as indicated in the Behavior Support Plan in the course of working with children with challenging behavior
• Must be able to assume and maintain a variety of postures including kneeling, squatting, crouching, crawling, sitting, standing, bending, for extended periods of time.
• Must be able to walk and run to chase clients and maintain a three-foot distance at all times
• Must be able to sit on the floor or stand for extended periods of time
• Must be able to attend to basic needs such as feeding, diapering, toileting, and dressing
• Must have manual dexterity to perform specific computer and electronic device functions for data collection and session documentation
• Must have visual acuity to read and comprehend written communication though computer, electronic devices, and paper means.
• Must be able to take written data and transfer to electronic files or data base systems
• Must be able to maintain prolonged periods of working on a computer while sitting at a desk or on the floor
• Must be able to assemble, clean and maintain therapy space including toys and furniture
• Must be able to administer medication to clients

Job Type: Exempt, Full Time Competitive salary based on qualifications and experience. Full-time employees are offered comprehensive benefits, including Paid Time Off, 401k, health, dental, and vision insurance, as well as optional Short and Long-Term disability coverage.

Bierman Autism Centers values diversity in the workplace. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Bierman is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law.

As an equal opportunity employer, Bierman does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a member of the Talent Acquisition team.