Technical Operations Specialist

We are looking for a Technical Operations Specialist who is organized, analytical, tech-savvy, and excited about innovation, AI, and operational improvement.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

This role is perfect for someone who enjoys solving problems, improving workflows, supporting teams, and helping businesses operate smarter through technology and process optimization.

You will work closely with leadership and multiple departments to improve systems, streamline communication, support operational projects, and help identify opportunities for automation and innovation.

If you are naturally curious, adaptable, and passionate about operational excellence and emerging technology, we want to hear from you.

What You'll Do

Operational Support & Process Improvement

• Assist in improving workflows and operational processes across departments
• Help identify inefficiencies and recommend scalable solutions
• Support development of SOPs, training materials, and process documentation
• Assist with operational projects and implementation initiatives
• Help improve communication and workflow consistency between teams

Technology & Innovation

• Research and help implement new tools, systems, and automation opportunities
• Support AI-driven initiatives and operational innovation projects
• Assist with system organization, reporting visibility, and process tracking
• Help improve operational efficiency through technology and workflow optimization
• Stay current on emerging tools, automation trends, and operational best practices

Reporting & Analytics

• Track operational KPIs and assist with reporting
• Help build dashboards, spreadsheets, and operational tracking systems
• Analyze trends and identify opportunities for improvement
• Support leadership with operational insights and reporting visibility

Cross-Functional Collaboration

• Work alongside operations, customer service, recruiting, dispatch, and leadership teams
• Support rollout of new operational initiatives and processes
• Assist teams with adapting to new tools and operational improvements
• Help maintain organization, accountability, and process consistency

What We're Looking For

Skills & Experience

• Experience in operations, administrative support, project coordination, technical support, or process improvement preferred
• Strong organizational and problem-solving skills
• Comfortable learning new technology and systems quickly
• Interest in AI, automation, operational technology, and innovation
• Strong communication and collaboration abilities
• Detail-oriented with the ability to manage multiple priorities

Preferred Background

• Experience supporting operations in a fast-paced environment
• Strong technical curiosity and willingness to improve processes
• Comfortable working with reporting, spreadsheets, and operational tracking
• Experience with home service, logistics, operations, or service-based industries is a plus

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Soft Skills

• Adaptable and solutions-focused
• Self-motivated and eager to learn
• Strong follow-through and accountability
• Positive attitude with a team-oriented mindset
• Comfortable working in evolving environments where processes continue improving

What You'll Get

Compensation & Growth

• Competitive pay based on experience
• Growth opportunities within a rapidly growing company
• Exposure to operations, innovation, leadership, and technology initiatives

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off & Holidays

Culture & Environment

• Collaborative and growth-focused leadership team
• Opportunity to help improve and modernize operations
• Fast-paced environment with meaningful impact opportunities
• Team culture focused on accountability, innovation, and development