Medical Office Receptionist - Heart & Vascular Specialist Clinic - Full-Time, Days

Medical Office Receptionist – Heart & Vascular Specialist Clinic – Full-Time, Days

Bring your passion to Texas Health so we are Better + Together

Work location: 8440 Walnut Hill Lane, Suite 400, Dallas, TX 75231

Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am - 5:00pm

Heart & Vascular Specialist Clinic Highlights:

• Strong teamwork and collaboration
• Fast-paced, high volume inbound/outbound calls – working at Check-In/Check-Out
• Compassion and empathy to our patients and the team
• Join an innovative team working towards making healthcare more accessible, integrated, and reliable

Qualifications Here's What You Need:

• High School Diploma or equivalent (required)
• 2 years Healthcare experience in a Clinical Setting (strongly preferred)
• Medical Insurance experience (strongly preferred)
• Bilingual in English / Spanish (strongly preferred)
• Strong positive customer service experience (strongly preferred)
• Six months in a Customer Service Business Office environment experience (preferred)
• Be an outgoing individual with a friendly attitude
• Have strong attention to detail
• Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
• Must have outstanding communication, interpersonal, customer service, and organizational skills
• Have knowledge of insurance authorization/billing requirements
• Have demonstrated strong customer service and communication skills
• Have organizational and time management skills
• Be proficient computer skills
• Have knowledge of clinic procedures and regulatory requirements
• Possess a strong work ethic and a high level of professionalism
• Be a team player who handles multiple projects simultaneously in a fast-paced environment

What You Will Do:

• Delivers care to patients utilizing the Medical Office Receptionist Process
• Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guideline.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts.
• Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepares charts for patient appointments making sure all necessary information is complete.
• Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
• Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
• Performs other duties as assigned.

Additional perks of being a Texas Health employee:

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Entity Highlights:

• Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.
• THPG members are active in group governance and serve on multiple committees and councils.
• Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Do you still have questions or concerns? Feel free to email your questions to View email address on click.appcast.io.