Customer Accounts Advisor

C0139 - W. Ft Worth, 9520 White Settlement Rd, Fort Worth, Texas, United States of America Customer Accounts Advisor The salary range for this role is $12.75 to $13.50 per hour / annually. This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. They share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. Work Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone. Sell customers on the benefits of timely lease agreement renewal payments. Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals. Assist with merchandise returns and guest deliveries as directed by management. Clean and certify merchandise in the Quality Assurance Center for all items personally returned. Complete and maintain weekly vehicle maintenance sheet and route sheets daily. Load, secure and protect product in company vehicle. Safely operate company vehicle. Assist the Sales Team as needed. Any reasonable duties requested by management. Requirements United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR. Canada: at least age 18. Must meet DOT requirements to obtain certification in required states (United States). Ability to work a schedule of hours varying from 8 am to 9 pm. Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly. Two years of retail/customer service experience preferred. High School diploma or equivalent preferred. Excellent interpersonal and communication skills. High energy with the ability to effectively perform all functions of the store and multitask effectively. Uphold the Aaron’s Brand and protect company assets. Maintain a professional appearance. Benefits Paid time off, including vacation days, sick days, and holidays. Medical, dental and vision insurance. 401(k) plan with contribution matching. Aaron’s is an Equal Opportunity Employer. Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and proudly offers equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact View email address on click.appcast.io. #J-18808-Ljbffr Aaron’s, Inc.