Service Design & Transition Analyst III

DescriptionA client with Kforce is seeking a Service Design & Transition Analyst III to join their team in Newport Beach, CA.Summary:The Service Design and Transition Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover. This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live.Responsibilities:Service Design:* Collaborate with stakeholders to define and document end-to-end service designs that include service model, performance metrics, SLAs, support model, security, and continuity* Produce and manage Service Design Packages (SDPs) that incorporate all elements of service delivery and support* Ensure alignment of service design to enterprise architecture, information security, and capacity planning* Validate service designs against non-functional requirements (NFRs), including availability, reliability, and scalability* Define and document service dependencies, SLAs, and OLAsService Transition:* Lead or support the service transition process for new or changed services* Plan and coordinate transition activities, including Service Readiness, training, knowledge transfer, and documentation handover* Lead Service Readiness Boards (SRBs) to ensure operational teams are prepared to accept new or changed services* Facilitate Early Life Support (ELS) and ensure clear criteria for service acceptance and exit from transition* Conduct impact assessments and risk evaluations for service introduction* Maintain alignment with Change Enablement and Service Operational processes to support controlled deploymentRequirements* 4+ years of experience in ITSM or IT Operations, with a strong focus on Service Design and Transition* Experience managing or supporting transitions of enterprise-level IT services* Strong experience with ITSM tools (e.g., ServiceNow)* Ability to develop high-quality service documentation (SLAs, SDPs, support models)* Excellent communication and stakeholder management skills* Good communicator, able to work with global teams* A continual improvement mindset and high levels of customer focus* Experience of working with internal and external partners to drive service excellence* Able to identify risks and challenges and to mitigate appropriately* Adaptable to change in an evolving environment* Background in Financial Services an advantageGood understanding of ITIL v3/V4 framework and practices, especially:* Service Design* Service Transition* Service Validation & Testing* Change EnablementJob TypeContractCompensation60 - $70