DIRECTOR OF PATIENT SERVICES, FOOD & NUTRITION - St. Vincent Hospital Indianapolis

Reports to: Systems Director, Food and Nutrition

TouchPoint, Support Services,  provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Director of Patient Dining Services provides leadership and oversight for all patient meal service operations within a large acute care hospital. This role is responsible for ensuring an exceptional patient dining experience while supporting clinical nutrition goals, operational excellence, regulatory compliance, financial performance, and team development. The Director leads a team responsible for serving approximately 500+ patients daily, delivering meals across breakfast, lunch, and dinner. This position serves as a key liaison between Food & Nutrition Services, Nursing, Clinical Nutrition, and hospital leadership to ensure patients receive safe, accurate, and high-quality meal service.

Key Responsibilities :  

• Lead the day-to-day patient dining and meal service operations for a high-volume healthcare environment
• Ensure patients receive meals that are accurate, timely, compliant with prescribed diets, and delivered with a hospitality-focused approach
• Manage departmental budgets, labor productivity, and operational efficiencies while maximizing value for the client
• Drive patient satisfaction initiatives and continuously improve the overall patient dining experience
• Ensure food quality, presentation, service standards, and patient meal accuracy meet or exceed expectations
• Direct and maintain safety, sanitation, infection prevention, and regulatory compliance programs
• Develop, coach, and mentor managers, supervisors, and frontline associates to build a high-performing team
• Foster strong working relationships with Clinical Nutrition, Nursing, Environmental Services, and hospital leadership
• Oversee inventory management, purchasing controls, and resource utilization to achieve financial and operational goals
• Support departmental strategic initiatives, quality improvement efforts, and performance metrics
• Promote a culture of service excellence, accountability, patient-centered care, and continuous improvement

Preferred Qualifications:

• Five years of progressive leadership experience in healthcare food service, hospitality, patient dining, or a related operational environment
• Bachelor's degree in Hospitality, Healthcare Administration, Foodservice Management, Nutrition, Business, or related field preferred
• Experience managing large teams in a high-volume patient dining or food service setting
• Strong knowledge of food service operations, patient satisfaction initiatives, sanitation, food safety, quality assurance, and regulatory compliance
• Experience managing budgets, labor costs, inventory, purchasing, and operational performance metrics
• Strong leadership, communication, relationship-building, and team development skills
• Healthcare and/or contract-managed service experience preferred
• ServSafe® Certification preferred
• Forward-thinking, proactive leader with a strong focus on patient experience, operational excellence, and employee engagement
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1552526

TouchPoint

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