Avaya Aspect Dialer Admin
EROS Technologies Inc.
Job Description Joining Mode: 6+ Month Contract Job Description: Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in Aspect products specifically ACD, ALM, UIP, AQM and CallMiner. Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco. Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers. Key Responsibilities Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents) Build and document Test Plan, Test Cases against requirements. Good presentations skills, to support Client Manager for preparation of presentation deck. Excellent communications skills written and verbal Problem solving techniques Effectively present technical information clearly and concisely Documentation – Functional Specifications and Technical References. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr EROS Technologies Inc.
Vacancy posted 3 days ago
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