CX Knowledge & Ops Enablement Specialist
Metropolis
Metropolis is seeking a CX Operations Enablement Specialist to serve as the operational translator and steward of our Customer Experience knowledge ecosystem. You will tear down process friction, embed our Trust-First support philosophy, and ensure frontline agents and AI tools have access to accurate, empathetic information. You will own the knowledge center, rebuild legacy SOPs, maintain the CRM library, and ensure go-live readiness for new locations while collaborating with cross-functional #J-18808-Ljbffr Metropolis
Vacancy posted 12 hours ago
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