Service Supervisor

Service Supervisor

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary The Service Supervisor is responsible for supporting front-end operations, leading customer service associates, and helping ensure an exceptional shopping experience for customers. This position assists with daily service execution, cashier oversight, operational compliance, cash-handling procedures, and associate development. The Service Supervisor works closely with store leadership to maintain efficient operations, high customer satisfaction, and adherence to company standards.

Key Responsibilities Front-End Leadership Supervise daily front-end operations and customer service activities. Provide direction and support to cashiers, courtesy clerks, and service associates. Monitor checkout efficiency and customer wait times. Ensure adequate staffing and front-end coverage throughout the day. Assist in coordinating breaks, lunches, and workflow assignments.

Customer Service Deliver exceptional customer service and promote a customer-first culture. Address customer concerns, complaints, and service issues in a timely and professional manner. Assist customers with returns, exchanges, refunds, and special requests. Promote loyalty programs, store initiatives, and customer engagement opportunities. Foster a welcoming and positive shopping environment.

Associate Development Assist with training, coaching, and onboarding front-end associates. Reinforce customer service standards and operational expectations. Provide performance feedback and recognize associate achievements. Promote teamwork, accountability, and professional growth. Support store leadership in maintaining associate engagement.

Cash Handling and Compliance Assist with cash office responsibilities, register accountability, and till audits. Ensure proper cash-handling procedures are followed. Monitor compliance with company policies and operational standards. Support front-end audits and documentation requirements. Assist in reducing operational errors and shortages.

Safety and Loss Prevention Promote a safe environment for customers and associates. Support loss prevention efforts through awareness and operational compliance. Ensure associates follow safety procedures and company guidelines. Report and address safety hazards, incidents, and operational concerns. Assist with emergency response procedures when necessary.

Qualifications High school diploma or equivalent preferred. Previous retail, customer service, cashier, or supervisory experience preferred. Strong leadership and customer service skills. Basic math, cash-handling, and computer proficiency. Ability to work effectively in a fast-paced retail environment.

Knowledge, Skills, and Abilities Strong leadership and team-building skills. Excellent customer service and conflict-resolution abilities. Effective verbal and written communication skills. Strong organizational and time-management capabilities. Ability to multitask and prioritize responsibilities. Problem-solving and decision-making skills. Attention to detail and commitment to operational excellence.

Physical Requirements Ability to stand and walk for extended periods. Frequent reaching, bending, and light lifting of up to 25 pounds. Ability to work a flexible schedule, including evenings, weekends, and holidays. Frequent interaction with customers, associates, and leadership teams. Ability to operate registers, computers, and other store equipment.

Success Measures High levels of customer satisfaction and service execution. Efficient and accurate front-end operations. Compliance with cash-handling and operational standards. Effective supervision and development of service associates. Safe and secure store operations. Consistent execution of company policies, procedures, and service expectations.

We also provide a variety of benefits including: Competitive wages paid weekly. Access to up to 50% of your earned wages before payday, via our partnership with Stream. Associate discounts. Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!). Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits. Leaders invested in your training, career growth and development. An inclusive work environment with talented colleagues who reflect the communities we serve.