Head of Client Support Services

Service SupervisorWhy choose us? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. Position PurposeThe Service Supervisor is responsible for leading front-end operations and ensuring exceptional customer service throughout the store. This position supervises cashiers, courtesy clerks, service desk associates, and other front-end team members while supporting efficient checkout operations, cash accountability, labor productivity, and customer satisfaction. The Service Supervisor promotes a positive customer experience while maintaining compliance with company policies and operational standards.Key Responsibilities Front-End OperationsSupervise daily front-end operations to ensure efficient customer service and checkout performance.Coordinate associate coverage and workflow to maintain service standards.Monitor checkout lanes, self-checkout areas, service desks, and customer service functions.Ensure opening, closing, and shift transition procedures are completed accurately.Leadership & Team DevelopmentLead, coach, and support front-end associates.Train new associates on customer service expectations, store procedures, and operational standards.Monitor associate performance and provide ongoing coaching and feedback.Promote teamwork, accountability, and a customer-first culture.Support associate engagement and retention initiatives.Customer ServiceDeliver exceptional customer service and ensure a positive shopping experience.Resolve customer complaints, concerns, and service issues promptly and professionally.Assist customers with returns, exchanges, price checks, and other service requests.Monitor service levels and implement corrective actions when necessary.Promote a welcoming and customer-focused environment.Cash Handling & Financial ControlsEnsure accurate cash handling and register accountability procedures.Monitor cash shortages, overages, and operational discrepancies.Assist with cash office functions and daily balancing procedures.Ensure compliance with cash management and loss prevention policies.Support investigations and resolution of transaction concerns.Operations & ComplianceEnsure compliance with company policies, operational procedures, and regulatory requirements.Support execution of promotional programs, customer service initiatives, and company programs.Maintain front-end cleanliness, organization, and equipment readiness.Labor & ProductivitySupport efficient labor utilization and associate deployment.Monitor service levels and adjust staffing assignments as business needs change.Track productivity and operational performance metrics.Support scheduling needs and labor management objectives.Assist in identifying opportunities for process improvements.Competitive wages paid weeklyAccess to up to 50% of your earned wages before payday, via our partnership with StreamAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveA copy of the full job description can be made available to you.