Rooms Inspector

Rooms Inspector

The candidate we seek is a meticulous and detail-oriented Rooms Inspector who is responsible for ensuring that all guest rooms meet the AAA Four Diamond highest standards of cleanliness and presentation. This position plays a crucial role in maintaining the resort's reputation for excellence and providing an exceptional guest experience.

About Us

At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:

• Love: Love your brothers and sisters and share with them.
• Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
• Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
• Bravery: To do what is right, even in the most difficult of times.
• Honesty: Be honest in every action and provide good feelings in your heart.
• Wisdom: We cherish knowledge; wisdom is used for the good of the people.
• Humility: Know that you are equal to everyone else, no better, no less.

In This Role

• Conduct thorough inspections of guest rooms, ensuring they meet the AAA Four Diamond standards for cleanliness, presentation, and maintenance.
• Check for proper arrangement and condition of furnishings, amenities, and decor.
• Ensure that all housekeeping tasks, such as making beds, cleaning bathrooms, and vacuuming, are completed to the highest standards.
• Identify and report any maintenance issues or repairs needed in guest rooms.
• Monitor the performance of housekeeping staff and provide feedback to ensure consistent quality.
• Ensure that all rooms are properly stocked with supplies and amenities.
• Assist in training housekeeping staff on proper cleaning techniques, standards, and procedures.
• Provide guidance and support to housekeeping staff to improve performance and efficiency.
• Conduct periodic reviews and refresher training sessions to maintain high standards.
• Respond to guest inquiries and concerns regarding room conditions and housekeeping services.
• Ensure that guest requests and preferences are addressed promptly and effectively.
• Strive to exceed guest expectations by ensuring a comfortable and clean environment.
• Maintain accurate records of room inspections, including any issues identified and actions taken.
• Prepare reports on housekeeping performance and room conditions for the Housekeeping Manager.
• Use inspection checklists and other tools to ensure thorough and consistent inspections.
• Work closely with the housekeeping team to coordinate daily tasks and priorities.
• Communicate effectively with other departments to address guest needs and operational issues.
• Participate in team meetings and contribute to continuous improvement initiatives.
• All other duties as assigned.

Essential Qualifications

• Must be 21+ years of age.
• High school diploma or equivalent required.
• Minimum of two (2) years of experience in housekeeping or a similar role, with a strong background in quality control.
• Excellent attention to detail, strong organizational skills, and effective communication abilities, including job coaching.
• Demonstrated commitment to providing exceptional customer service.
• Professional appearance and demeanor, with the ability to handle confidential information discreetly.

Physical Requirements

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Ability to stand or walk for extended periods, bend, stoop, and lift up to 30 pounds.
• Ability to read, write, and input data into the computer.
• Must have the manual dexterity to operate job-related equipment.
• Must have the ability to access all properties and areas.

Work Conditions

Work is typically in all areas of the hotel tower, including guest rooms, hallways, elevators, and housekeeping work areas. Work areas may be warm, cold, humid, noisy or bright and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.

Disclaimer and Conditions of Employment

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.

Indian Preference

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.