Relationship Associate - Custody

Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations. We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families, family offices, endowments, foundations, and institutions. Our investment managers, tax and estate planning professionals work together to develop holistic strategies to optimize clients’ portfolios while mitigating the impact of taxes on their wealth. As a fiduciary, the guidance we provide is in the best interests of our clients, without conflict or competing benefits. We offer boutique customization and deep expertise in specialized investment, tax and planning strategies alongside sophisticated technology and custody platforms. Fiduciary Trust International is owned by Franklin Templeton, a dynamic firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make progress toward their goals. With clients in over 150 countries and offices on six continents, you’ll get exposed to different cultures, people, and business development happening around the world. Relationship Associate – Custody The Associate partners with the Custody Relationship Managers to provide custody services for large and complex High Net Worth (HNW) individual, institutional, Registered Investment Advisor and family office client relationships. The Associate serves as the primary contact with clients and external advisors and acts as liaison between the client/advisor, Relationship Manager and operations, coordinating the processing of all requests, ensuring adherence to regulatory compliance. What Will Help You Be Successful in This Role Serve as primary point of contact on assigned group of custody relationships, including monitoring and reviewing account activities involving cash transactions, foreign exchanges, overdraft, and failed trade resolution Cash Management for client requests (wires, ACH, checks, inter/intra account transfers) Process instructions to transfer, review, and validate client instructions for authenticity Process client trade instructions on various security types Monitor and review account activities involving global and domestic cash transactions; process foreign exchanges Work with internal groups on confirmation/affirmation trades and trade fail resolution. Execute activities related to client account openings, account closings and account maintenance; assist with client onboarding Process gifts and contributions Execute daily account administration activities, process clients’ instructions and follow through with involved departments Responsible for completeness and integrity of client data on custody/trust accounting system Participate in client meetings/calls as needed; assist clients with questions regarding online access Daily review of prior day work, investigating variances, and following up with required parties Collaborate with Relationship Manager to understand client satisfaction levels, changes in clients’ business needs and future use of Fiduciary products and services Participate in department projects Qualifications Bachelor's degree 3+ years of relevant financial services industry experience Prior client service / relationship management experience Investment operations and investment accounting knowledge Knowledge of retirement and trust accounts Knowledge, Skills, and Abilities Exceptional customer service skills; capable of interacting with HNW individuals Excellent verbal and written communication skills with strong attention to detail Ability to work well independently and effectively in a hybrid / remote environment; must be able to self-manage time and be available during normal business hours Excellent interpersonal skills Ability to manage high touch clients and special situations Ability to manage multiple client accounts and projects with varying priorities and deadlines Strong analytical ability MS Office proficiency Ability to handle confidential information Ability to develop solutions to a variety of complex problems Must be able to make decisions quickly and appropriately, sometimes in the absence of detailed instructions Ability to anticipate service level issues and proactively elevate Benefits We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. Compensation We expect the annual salary for this position to range between $60,000 - $84,000, depending on location and level of relevant experience, plus discretionary bonus. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. If you believe that you need an accommodation or adjustment, due to a medical condition or disability, to search for or apply for one of our positions, please send an email to View email address on click.appcast.io. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number of the position you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response. When you become part of Franklin Templeton, you’ll join a company dedicated to progress. A company that doesn’t settle. One where we pursue our ambitions with energy and persistence. That’s why it’s so important that we empower and encourage the progress of our employees. From our welcoming, inclusive, and flexible culture – to our global and diverse business, we provide opportunities to help you reach your potential while contributing to ours. At Franklin Templeton, we embrace individual differences and value experience and perspectives brought by talent from around the world. And, although we are all different, we all have one thing in common – we are dedicated to what we do. So whether you’re just starting your career journey, are well on your way, or are seeking a new direction, you’ll find the support you need to grow your career with us. Come, join us, and help us shape the future of the global asset management industry! #J-18808-Ljbffr Franklin Templeton Investments