Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Position Overview
Account Manager

We have two locations and a team of 9 professionals at Enrique Ramirez Insurance and Fin Services Inc.

Our main agency is located in Soledad CA and the second one in Salinas CA. Our busy offices have a passion for making a difference in the lives of people and bettering the community. If you want to work in an environment that is fun, challenging and rewarding, then Enrique Ramirez - State Farm may be the right fit for you!

This is a full-time position. The account manager assists customers with their insurance and financial services needs, ensures customer satisfaction, identifies risks, and makes recommendations for the best value protection.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• 401K
• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Self-motivated
• Detail oriented
• Ability to make presentations to potential customers
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Bilingual - Spanish preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.