Field Service Manager

Job Description

Job Description

About the Role:

We are seeking a highly motivated and experienced Field Service Manager to lead and support our field service team in Phoenix, AZ . This role is responsible for overseeing day-to-day field operations, ensuring high-quality customer service, maintaining safety and compliance standards, and driving team performance to meet company goals.

Key Responsibilities:

• Manage, schedule, and support a team of field technicians or service personnel across assigned regions.
• Ensure timely and effective delivery of service, maintenance, and installations.
• Monitor performance metrics and provide coaching and development to field staff.
• Conduct site visits and field inspections to ensure quality, safety, and customer satisfaction.
• Coordinate with internal departments (e.g., logistics, sales, customer service) to optimize field operations.
• Handle escalated customer issues and ensure resolution in a professional and timely manner.
• Ensure compliance with all health and safety regulations and company policies.
• Track inventory and equipment usage and ensure proper maintenance.
• Maintain accurate documentation, reporting, and service records.
• Support recruitment, onboarding, and training of new field personnel.

Qualifications:

• Proven experience in a field service or operations management role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of field service management systems or software (preferred). Fullbay knowledge is a plus.
• Technical knowledge relevant to the industry (e.g., mechanical, electrical)
• Valid driver’s license and ability to travel as needed.
• Ability to pass background and drug screening.

Benefits:

• Health, dental, and vision insurance
• Health Savings Account with company match
• 401k
• Paid time off and holidays
• Monthly bonus potential based on performance metrics
• Opportunities for professional development and advancement
• M-F Full time schedule

Why Naumann Hobbs Material Handling?

Our business is built on recurring service, technician excellence, and long-term partnerships with fleet customers. We are creating a scalable service platform focused on reliability, accountability, and measurable value.

Equal Employment Opportunity Statement

Naumann Hobbs Material Handling is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

All qualified applicants will receive consideration for employment based on merit, qualifications, and business needs.

You should be proficient in:

• Project Management
• Supplier Management
• Standard Operating Procedures (SOPs)
• Supervisory Experience
• Shipping/Receiving
• Service Advisor/Writer
• Service
• Operational Metrics & KPI Management
• Vendor & Supplier Management
• Recruiting and Training Experience
• Supplier Negotiation Experience
• Shop Math Skills
• Microsoft Excel

Machines & technologies you'll use:

• Material Handling Systems
• Diesel Vehicles