Evening Security & Ops Leader - Luxury Hotel

Description Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years. What you will be doing Provide a strong, visible leadership presence during peak guest activity periods, ensuring a safe, seamless, and elevated guest experience. Serve as the primary point of contact for all hotel operations during evening hours, maintaining full ownership of guest, associate, and operational needs. Assume full operational responsibility for the hotel during evening periods, ensuring all departments are aligned, responsive, and executing at a high level. Lead the hotel through the transition from daytime to overnight operations, ensuring a smooth, well-communicated handoff to the overnight Manager on Duty. Support and assist with front desk and guest arrival operations during high-volume periods, reinforcing service standards and operational flow. Partner with Front Office and Rooms leadership to ensure efficient lobby operations, guest engagement, and timely issue resolution. Act as the key decision-maker and escalation point for all operational, guest, and associate matters during peak hours. Maintain strong visibility throughout public areas, reinforcing both security presence and elevated hospitality standards. Execute Manager on Duty (MOD) responsibilities, including emergency response, guest recovery, and cross-department coordination. Lead recruitment, selection, training, and development of Loss Prevention associates. Ensure associates are fully trained and compliant with all safety and operational standards. Provide ongoing coaching, counseling, and recognition to drive engagement and performance. Conduct departmental meetings, shift roll calls, and training initiatives. Maintain hotel radio communication protocols and emergency procedures. Prepare, review, and maintain detailed reports and documentation. Assist Loss Prevention Officers with their duties as needed. Position Requirements Bachelor’s Degree or equivalent experience preferred. Minimum of 2+ years of experience in Loss Prevention or Security Management. Hospitality experience required; upscale or luxury environment preferred. Proven leadership presence with strong professionalism in guest and associate interactions. Experience with OSHA standards, safety compliance and training programs. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). CPR / First Aid certification preferred. Ability to stand, walk, and remain active for extended periods. Ability to respond quickly and effectively to emergency situations. Schedule flexibility is required based on business demands. What’s in it for you Competitive Pay, Early Wage Access, and Paid Time Off Discounted Monthly On-Site Self-Parking, Discounted Dry Cleaning, and Cell Phone reimbursement. 401(k) employer match every paycheck Access to Employee Assistance Programs Career growth opportunities, with the ability to transfer between properties while maintaining service longevity. Complimentary, well-balanced meal every shift. Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties. Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters Health Insurance eligible after 30 days of employment, with company-paid Life Insurance Job Type Full-Time, Salaried The Pfister Hotel is an Equal Opportunity Employer. #J-18808-Ljbffr