Customer Success Coordinator

The Customer Success Coordinator is responsible for enabling customers to become self-sufficient in all aspects of aftermarket machine ownership. This includes service and customer relations, meeting with customers to discuss their ownership needs with a focus on proactive maintenance and executing aftermarket service strategy. This role includes up to 40% travel; domestic and international as required The Customer Success Coordinator performs a variety of duties, including, but not limited to: Directly interface with customers to identify aftermarket sales opportunities and provide proactive maintenance recommendations to improve equipment reliability and uptime Coordinate with Spare Parts, and Service departments to develop recommended spare parts packages based on machine configuration, usage, and lifecycle requirements Track machine warranty periods, service histories, and equipment lifecycle status to support proactive customer communication and future support planning Monitor customer equipment aging and usage trends to recommend preventive maintenance, upgrades, rebuilds, and replacement components Prepare quotations and recommendations for upgrades, retrofits, spare parts packages, consumables, and proactive maintenance inventory programs Conduct customer satisfaction surveys – or similar – to track customer perception and feedback Meeting with customers to discuss service needs either at SWNA or onsite at customer facility Complying with all safety rules and regulations All other duties as assigned Qualifications & Abilities Strong customer service, communication, and relationship management skills Knowledge of aftermarket support, spare parts operations, and equipment lifecycle management Experience working with ERP, CRM, and inventory management systems Strong organizational skills with attention to detail and follow-through Ability to work cross-functionally with sales, engineering, service, and supply chain teams Problem-solving mindset with the ability to manage customer concerns professionally and efficiently Technical understanding and ability to read and understand e-drawings, hydraulic and pneumatic drawings German speaking ability preferred but not required A valid Driver’s License A valid Passport Ability to read, write, and speak English Work Environment & Physical Requirements Primarily works in an office setting on a regular basis, with the potential to work in an industrial environment occasionally Requires ability to sit or stand for an extended period of time Classification & Compensation The position is full-time, permanent and non-exempt from FLSA overtime requirements The pay range varies, depending on experience, skills, abilities, and length of service with the company #J-18808-Ljbffr