Waiver Program Coordinator

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The Massachusetts Rehabilitation Commission (MRC) is seeking a dynamic individual to fill the role of Waiver Program Coordinator. The selected candidate is responsible for needs assessment, service plan development, service authorization activities, and implementation and monitoring of individualized service plans (ISP) for Acquired Brain Injury Non-Residential waiver (ABI-N) and Money Follows the Person - Community Living Waiver (MFP-CL) enrollees/participants statewide, as well as for MFP Demonstration participants.

Waiver Program Coordinator engage in outreach as assigned to ensure that potential applicants are aware of the waivers and supported in the application process. For each assigned enrollee/participant, the Waiver Program Coordinator coordinates an interdisciplinary team that includes the individual, his/her guardian, if any, relevant waiver service participant waiver service providers, other persons as chosen by the enrollee/participant and other appropriate professionals to develop an Individual Service Plan (ISP) utilizing a person-centered planning process. The planning process will determine what ABI-N and MFP-CL waiver services and supports are needed to support the waiver participant to live safely in the community, which are delineated and authorized in the ISP portion of the Person-Centered Plan (PCP).

MRC is a learning and participatory performance culture with an emphasis on high performance teams, individual performance/contribution/impact, and engaging in activities to promote and support a program/division/agency (e.g., committee membership, Roadmap workgroup membership, presenting at Town Halls, achieving learning and performance goals). In addition, MRC is an agency committed to diversity, equity, inclusion, and racial equity, as well as innovation, transformation, change, and creating a culture of agility, excellence, and belonging.

Please note: Applicants will need access to reliable transportation as statewide travel is necessary to the performance of this position regardless of location. Travel is expected in order to cover caseload assignments. This position is based in Lowell.

Duties and Responsibilities (these duties are a general summary and not all-inclusive) :

• Engage assigned enrollees/participants, their guardians and families as appropriate, in a person-centered planning process with careful consideration and accommodations for communication or accessibility needs.

• Meet in-person with the enrollee/participant to perform or arrange for any specialized assessments identified as needed pre-discharge, in conjunction with the enrollee/participant, his/her legal guardian, if any, and other appropriate professionals.

• Develop a person-centered plan (PCP) for assigned enrollees/participants that include services and supports and other community resources (ISP) that will be used to address their needs.

• Partner with the individual and/or their family and MRC's Adaptive Services Coordinator to ensure that approved home accessibility modification projects meet the needs of the individual and are satisfactorily completed in a timely fashion.

• Coordinate an interdisciplinary team process for developing each Individual's Person-Centered Plan (inclusive of all plan sections) that includes the participant, his/her guardian if any, relevant waiver service providers, other persons as chosen by the Individual and other appropriate professionals.

• Update any assessments, as necessary, including any specialized assessments, and arrange for the provision of any such special assessments.

• Safeguard the ABI-N /MFP-CL waiver services and supports identified in the plan, as necessary to support the waiver participant to live safely in the community, are delivered and are satisfactory.

• Arrange for referrals and provision of MassHealth Long-Term Supports and Services (LTSS) and other needed services by selected providers; monitor and ensure service delivery, and ensure linkage with community resources, including their medical providers.

• Conduct outreach in nursing facilities and rehabilitation hospitals as assigned to recruit waiver participants, and to educate and inform the facility staff about the Home and Community Based Waivers, particularly underutilized waivers.

• Work collaboratively with the MRC/clinicians to further assess and determine strategies for successfully addressing the individualized, special needs of the individual.

Required Qualifications :

• Ability to travel statewide is required.
• Excellent communication skills in oral and written form, solid follow-through, flexibility.
• Ability to clarify and to resolve problems and conflicts, and the ability to self-organize and manage priorities.
• Ability to work comfortably with remote technology (computer, VPN, remote calling) is required.
• Familiarity with the needs of individuals with disabilities living in the community is a must.

Preferred Qualifications :

• Knowledge and applicable experience working with individuals with disabilities and their families, preferably those with Acquired Brain Injury.
• Knowledge of Medicaid, state agencies and the provider service system and community-based resources available to serve persons with disabilities or elders that support their transition to independent living.
• A minimum of two years of experience with transitioning individuals from a nursing facility or long-stay hospital to community-based settings.

About the Massachusetts Rehabilitation Commission

MRC provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MRC collaborates, problem solves, and innovates to bring about a better Massachusetts for everyone—one that is truly equitable, accessible, and inclusive.

Pre-Offer Process :

A criminal background check (CORI) will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit:

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at View phone number on us.fitly.work, Ext. #4.

Please upload both a Resume and Cover Letter for this position when applying for the Waiver Program Coordinator - Lowell requisition.

Qualifications First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.* II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.* III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Official Title : Program Coordinator II Primary Location : United States-Massachusetts-Lowell - 55 Technology Drive Job : Administrative Services Agency : Massachusetts Rehabilitation Commission Schedule : Full-time Shift : Day Job Posting : Mar 20, 2024, 9:44:19 AM Number of Openings : 1 Salary : 67,349.36 - 97,344.26 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Jae Beal, View email address on us.fitly.work - View phone number on us.fitly.work Bargaining Unit : 06-NAGE - Professional Admin. Confidential : No Potentially Eligible for a Hybrid Work Schedule : Yes