General Manager

Job Details

Job Location: Bushwick – Brooklyn, NY 11206

Position Type: Full Time

Salary Range: $22.60 – $22.60 hourly

General Manager – Club

The Club General Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgment Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure your team follows superior customer service guidelines.
• Recruit, hire, train and develop a high performing team consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Schedule team and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly employee payroll.
• Resolve employee issues or concerns, exercising diplomacy and professionalism.
• Escalate member, staff and club issues to Area Manager.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Club cleaning and maintenance.
• Take prospective members on tours and new member sign up.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility.
• Ensure safety of team, members and club property.
• Determine and communicate equipment repair in a timely manner.
• Manage marketing efforts by ensuring that your team is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits, if applicable.
• Prepare all HR related forms and send to Corporate Payroll Team.

Qualifications / Requirements

• At least 1 year management experience.
• At least 2 years customer service experience. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Basic computer proficiency.
• A passion for fitness and health.
• High energy, with an upbeat and positive attitude!
• Punctual and reliable.
• Strong listener with the ability to empathize and problem solve.
• High School diploma/GED equivalent preferred.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will encounter cleaning chemicals during shift.
• Movement, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.

Job Benefits

• Free Black Card gym membership at all in-network locations. Use of gym facilities and all Black Card amenities.
• Benefits including medical, 401k, and supplemental insurance.
• Discounts on merchandise sold at the club.
• Discounts on movie tickets, theme parks, hotels, attractions, and more.
• A fun, energetic work environment with a fast-growing organization.