Applications Support Analyst (Tier 2)
CyberLinx Solutions LLC
Job Description
Job Description
CyberLinx Solutions is seeking a skilled Applications Support Analyst (Tier 2) to provide advanced support for enterprise applications, troubleshooting issues, and ensure smooth day-to-day operation of business critical systems. This role serves as a second level escalation point and works closely with end users, IT teams, and vendors to maintain application reliability and performance.
Key Responsibilities
- Provide Tier 2 support for enterprise applications, addressing user issues, errors, and system incidents
- Troubleshoot application functionality, workflows, integrations, and data issues
- Collaborate with development, infrastructure, and vendor teams to resolve complex issues
- Install, configure, and maintain application updates, patches, and releases
- Monitor application performance, logs, and error reporting systems
- Maintain documentation of incidents, configurations, and troubleshooting procedures
- Participate in testing, validation, and deployment of new features or updates
- Support business process analysis and recommend system improvements
- Assist in training end users and providing knowledge resources
- ERP/municipal software experience
Vacancy posted a month ago
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