Communications Officer

Job Title

Telecommunication Operator

General Purpose

Performs telecommunication work for the Pinecrest Police Department, receiving and transmitting radio and telephone messages using Computer Aided Dispatching (CAD) and 911 systems.

Essential Duties and Responsibilities

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

• Receives and records written and voice messages by telephone and radio via Computer Aided Dispatching system.
• Transmits messages and departmental information by radio to personnel in the field.
• Maintains records of all assigned units as to location, availability, and type of equipment via the Computer Aided Dispatching system.
• Maintains files on wanted persons, missing, or lost persons, stolen vehicles, and related information used in disseminating information to field units.
• Operates computer terminal and originates input information, such as stolen articles and requests for information via National Criminal Information Center and Florida Criminal Information Center.
• Furnishes field units with computer data as requested.
• Dispatches all calls for service including Police and medical 911 emergencies via the Village of Pinecrest and Miami-Dade County Fire/Rescue CAD Systems.
• Assists the public by greeting citizens when they enter the station and answers informational requests.
• Takes telephone complaints from citizens and directs the information to the proper person within the department.
• Performs other related duties as assigned.

Minimum Qualifications

Education and Experience:

High School Diploma or GED equivalent and three (3) years of experience in the performance of general administrative and clerical work, or equivalent combination of education and experience.

Additional Qualifications:

• Must possess or be able to obtain 911 emergency medical priority and CPR certifications; attend other required training and obtain required certifications.
• Must be computer literate and proficient in Microsoft Office programs including Word.
• Must have considerable knowledge of modern office practices and procedures.
• Must be flexible in duty hours to meet departmental staffing requirements as needed due to variable work schedules, including working overtime hours.
• Must maintain high ethical, honesty and moral standards.
• Must be fluent in the English language. Ability to communicate in Spanish is a plus.
• Must be a non-smoker.
• Applicants must complete all requirements established by the Village of Pinecrest for employment. This may include, but not limited to, a written examination, typing test, psychological screening to determine suitability for position, polygraph examination, comprehensive background investigation, and a job-related medical examination including a drug/alcohol screening test.
• The minimum qualifications may be waived by the Village Manager.

Knowledge, Skills and Abilities:

• Ability to obtain the required Dispatch Medical Priority and CPR certifications.
• Ability to attend a public safety telecommunications-training program consisting of a minimum of 232 hours of training and pass the state examination for certification.
• Ability to maintain flexibility in duty hours to meet departmental staffing needs. Ability to work and remain in a confined space while on duty.
• Ability to type at least 30 words per minute.
• Ability to perform several tasks at one time.
• Ability to maintain a high level of organization.
• Ability to prioritize duties and meet department goals and deadlines.
• Ability to deal with confidential and sensitive matters and exercise discretion
• Ability and responsibility to effectively work independently, exercise discretion and independent judgment and maintain confidentiality and professionalism in the execution of duties.
• Ability to get along with others and work effectively and courteously with fellow workers, officials, other agencies and the public.

Application Process & Documentation

Instructions: Please read carefully. Failure to follow instructions may disqualify you from selection.

1. Applicants must download and complete the Civilian Supplemental Package (Download PDF reader).

1. Use the Checklist included in the supplemental package to determine which documents are applicable to you. If the Checklist states, "required", the document MUST be submitted to the Village of Pinecrest.
2. Submit the completed supplemental package, including the Checklist either in person or via US Mail to the address below within ten (10) business days of submitting your online application. DO NOT UPLOAD ANY DOCUMENTS WITH YOUR APPLICATION.

Additionally, applicants must completely detail their work experience on the employment application, including but not limited to, dates of employment and reasons for leaving prior employment, or your application will be deemed incomplete and risk being disqualified. Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If claiming veteran's preference, it must be indicated on the application form and proper documentation, including all DD-214 forms submitted with the application. Prior to employment, successful completion of a background investigation will be required. Depending upon the position, a medical examination and/or drug screen may be required. Additionally, appointment to certain positions (including promotions or transfers) may be contingent upon submission of official transcripts.

The Human Resources Office is open Monday Friday, 8:00 a.m. to 4:30 p.m., excluding holidays. Mailing Address: Village of Pinecrest Human Resources Office 12645 Pinecrest Parkway Pinecrest, FL 33156