Head of Internal Communications

Internal Communication Manager with travel/hospitality experience

The Internal Communications Manager leads the development and execution of integrated communication strategies that support employee engagement, brand alignment, and business priorities. This role partners cross-functionally to deliver clear, consistent messaging across internal channels and ensures communications are timely, accurate, and aligned with organizational goals. The ideal candidate brings strong project management skills, a collaborative mindset, and experience within the travel or hospitality industry.

Develop and execute multi-channel internal communication strategies across email, intranet, digital platforms, and events

Manage end-to-end content creation, including messaging, copywriting, and editorial planning

Partner with cross-functional teams (HR, Legal, Marketing, Operations) to ensure alignment and accuracy of communications

Oversee communication calendars and ensure timely delivery of key initiatives and updates

Manage agency or vendor relationships as needed for content development and execution

Track and analyze communication effectiveness using KPIs; optimize messaging and channels based on performance insights

Ensure all communications meet brand, compliance, and governance standards

Bachelor’s degree in Communications, Marketing, Business, or related field

5+ years of experience in internal communications, marketing, or related field, preferably within travel or hospitality

Proven experience managing multi-channel communication strategies and content development

Strong project management and stakeholder management skills

Analytical mindset with experience measuring performance and optimizing communications