Client Success Manager - Card Fraud

Redi

Job Description

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance

REDi provides debit, credit, and prepaid card fraud prevention solutions to banks and credit unions across the U.S. We're a fully remote, results-oriented team that's collaborative and focused on practical solutions.

The Role
As Client Success Manager, you'll be the primary relationship owner for our financial institution clients ensuring successful implementation of fraud detection solutions, driving adoption, and serving as the bridge between clients and our internal product, development, and support teams.

What You'll Do

Own client relationships from onboarding through ongoing success, including regular performance reviews and issue resolution
Guide clients on fraud trends, risk mitigation strategies, and how to get maximum value from REDi's platform
Ensure SLAs are met; escalate and coordinate resolution when they're at risk
Deliver client training on software functionality and fraud prevention best practices
Provide data-driven reporting on fraud patterns, system performance, and operational outcomes
Advocate for client needs internally, feeding insights into product development and roadmap

What You Bring

5+ years in client success, account management, or customer success in financial services, fintech, banking, or fraud prevention
Solid understanding of debit/credit card fraud account takeover, synthetic identity, chargebacks, card skimming and relevant compliance frameworks (PCI-DSS, AML, KYC)
Familiarity with fraud detection platforms (Actimize, Falcon, SAS, or similar) and CRM/data tools (Salesforce, HubSpot, Excel, SQL, or BI tools)
Experience with B2B enterprise clients such as banks or credit unions
Strong communicator with the ability to translate technical concepts for non-technical stakeholders
Bachelor's degree in Business, Finance, IT, Cybersecurity, or equivalent experience

This is a fully remote position.

This is a remote position.

Apply

Vacancy posted 25 days ago

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