Customer Service Representative

Customer Service Representative $23–$28 per hour, depending on experience Full-Time | Littleton, MA Monday–Friday | 7:30 AM–4:30 PM | 1-hour lunch Earn an additional $100 for on-call week each month, plus $10 for every call taken! At Basnett Plumbing & Heating, a family-owned company dedicated to exceptional customer service, quality workmanship, and employee growth, we're looking for a friendly Customer Service Representative to join our team! If you enjoy helping people, have excellent communication skills, and thrive in a busy office environment, this is a great opportunity to build a rewarding career with a company that truly values its employees. Why Join Basnett Plumbing & Heating? Family-Owned and People-Focused: Join a supportive, close-knit team where employees are valued, teamwork matters, and everyone's contributions make a difference. Local Company, Better Work-Life Balance: Enjoy a consistent weekday schedule with a company focused on serving the local community. Growth and Development Opportunities: Build your skills through ongoing training, professional development, and opportunities for long-term career advancement. What You'll Be Doing Answer incoming calls, emails, and customer inquiries with professionalism and care Support scheduling service appointments Communicate appointment details, schedule changes, and follow-ups with customers Maintain accurate customer information and records Work closely with technicians, dispatchers, and office staff to support daily operations Assist customers with questions, concerns, and service requests Manage multiple priorities while keeping daily schedules organized Help ensure a positive customer experience from the first call through service completion What We're Looking For At least 1 year of customer service experience, preferably in a service-based industry Experience in HVAC, plumbing, or another skilled trade is a plus Previous scheduling or dispatching experience is a plus Strong phone etiquette and excellent communication skills Highly organized with the ability to multitask in a fast-paced environment Comfortable using computers, scheduling software, and customer management systems Experience with Service Titan is preferred Dependable, detail-oriented, and team-focused with a positive attitude Commitment to delivering outstanding customer service What We Offer Health insurance with company-paid contributions (60% for individual / 40% for dependents) 100% company-paid dental insurance 100% company-paid short-term and long-term disability insurance Company-paid life insurance 401(k) with up to 4% company match 7 paid holidays annually Paid vacation – up to 4 weeks, depending on tenure 5 paid sick days annually 1 paid day off during your birthday month Up to $500 annually toward a gym membership or Wellhub Silver membership Ongoing training and professional development opportunities Employee discounts on HVAC services, equipment installations, and materials Complimentary annual HVAC maintenance for eligible employee homeowners Additional perks including monthly haircut reimbursement, weekly nutritional products, and paid bereavement leave If you're passionate about helping customers, enjoy staying organized, and want to be part of a family-owned company that invests in its people, we would love to hear from you. Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment. #J-18808-Ljbffr Basnett Plumbing & Heating