Call Center Agent

Job Opportunity at Hanscom Federal Credit UnionIt's an exciting time to be at Hanscom Federal Credit Union!As a member of our Call Center, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members.Hanscom Federal Credit Union values:Members-firstIntegrityTeamworkInnovationEmpathyWe currently have three openings available for this position!What we offer:$22.23/hr to $27.79/hrCompensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.A full-time, permanent position that will reward you through an annual bonus program.Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.A flexible hybrid work schedule environment.We are committed to fostering career growth and development – when you join our organization it's not just a job.We look to develop your skills aligned to our business needs and help you progress in your career.Call Center Agent responsibilities:Meet incoming member contact metrics and standards with high quality and consistent service established by the company.Ensure personal operations (member identity verification, transaction processing, assigned member document processing, etc.) are conducted in alignment with operational compliance standards.Take ownership of member concerns and resolve member issues at first point of contact.Responsible for achievement of personal performance productivity targets.Expected to have a full understanding of all member support functions including, but not limited to account maintenance, remote loan application processing and transaction processing.Identify products and services that might be beneficial to members and provide them with information on these and how they would provide value to the member.Able to learn, adapt, and navigate new innovative technologies.Other duties as assignedKnowledge/Skills/Experience Required:1-2 years of similar or related experience, including preparatory experience.Education/Certifications/Licenses:A high school degree or equivalentPhysical Requirements:Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working Conditions:Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.Mental and/or Emotional Requirements:Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.** Must be authorized to work in the US **Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.