Front Desk Receptionist (MA)

Job Description Job Description Position Summary
The Medical Assistant/Receptionist supports clinic operations by providing both front-desk administrative services and back-office clinical assistance (based on clinic needs). This position ensures high-quality, patient-centered care consistent with FQHC standards.
Essential Duties & Responsibilities
Front Desk / Administrative Duties
Greet patients warmly and provide excellent customer service in person and by phone.

Register patients, verify eligibility, update demographics, and maintain accurate health records in the EHR system.

Schedule, confirm, and manage patient appointments, including same-day/urgent slots.

Collect co-pays, balances, and sliding-fee payments; provide receipts and balance daily cash drawer.

Manage patient check-in/checkout workflow and coordinate referrals and follow-up services.

Maintain waiting room cleanliness, organization, and compliance with clinic policies.

Respond to patient inquiries and route messages to clinical staff as appropriate.

Protect patient privacy and maintain HIPAA compliance at all times.

Assist patients with portal registration and basic technology support.

Provide backup coverage for other front-office roles when needed.

Clinical / Back Office Duties
Room patients to exam rooms; record accurate vital signs, height/weight, and pain assessments.

Properly document patient information in the EHR system.

Conduct medical histories, medication reconciliation, and confirm allergies.

Perform point-of-care testing (glucometer, urine dipstick, rapid strep, Hgb, etc.).

Assist Provider with procedures (pelvic exams, wound care, EKGs, injections).

Administer/log vaccines and medications per provider orders and standing protocols.

Perform phlebotomy, specimen labeling, and lab preparation/processing.

Maintain exam room cleanliness, restock supplies, and follow infection control protocols.

Support telehealth visits (patient setup, vitals).

Monitor and report abnormal findings to the provider.

Compliance & Safety
Maintain compliance with HIPAA, OSHA, CLIA, and FQHC policies.

Follow protocols for infection control, safety, and emergency procedures.

Participate in mandatory training, audits, and continuing education.

Required Skills & Qualifications
Completion of MA training program

Experience with EHR systems

Strong communication skills; ability to work with diverse and underserved populations.

BLS certification

Bilingual ability (preferred)

Optional/Expanded Duties
Outreach calls for chronic care and preventive care reminders.

Assist with community events: vaccines, health fairs, screenings.

Support care teams in behavioral health integration

Scribing for providers during visits.

Required Qualifications
High school diploma or GED

Completion of MA training program

Experience with EHR systems

Strong communication skills; ability to work with diverse and underserved populations.

BLS certification

Strong communication, customer service, and multitasking skills.
Preferred Qualifications
Experience working in an FQHC, community health center, or primary care setting.

Bilingual proficiency (e.g., Spanish/English or other languages commonly spoken by patient population).

Understanding of trauma-informed care, patient engagement strategies, and health equity principles.

Core Competencies
Compassionate, patient-centered approach.

Ability to work with diverse and underserved populations.

Strong attention to detail and documentation accuracy.

Professionalism, reliability, and teamwork.

Optional/Expanded Duties
Outreach calls for chronic care and preventive care reminders.

Assist with community events: vaccines, health fairs, screenings.

Support care teams in behavioral health integration

Scribing for providers during visits.

Physical Requirements
Ability to stand or walk for extended periods.

Ability to lift up to 50 lbs occasionally.

Use of standard clinical equipment and PPE.