Senior Product Manager (Student Safety)

Do you want to work hard alongside smart and talented product managers, engineers, and designers every day? Do you excel when you are smack in the middle of a challenging project, thrive when things get complex, and yawn when you don’t have a hard problem to solve? Do you take pride in your ability to create products that deliver real customer value? Do you have a way of seeing problems in a way that others don’t? If yes, then join our team as we build awesome software for schools. Our team is the perfect blend of the stability of a larger company with the agility and speed of a startup.

ABOUT THE ROLE

Manage the entire product life cycle from introduction to growth, to maturity, and back again. Bring new products to market while balancing existing ones. Set the strategy, vision, and roadmap for your products. Practice lean and agile product methodologies: experiment, measure, iterate, and drive outcomes that matter. Collaborate closely with cross‑functional teams – engineering, design, data, marketing, and sales – to define requirements, refine priorities, and deliver high‑quality solutions that make a real impact for schools. Masterfully communicate product vision and progress to all stakeholders – Product, Engineering, Marketing, Sales, Support, and Leadership – ensuring clear alignment at every level. Understand market trends, competitive offerings, and customer feedback to inform roadmap decisions and stay ahead of the curve. Have rock‑solid confidence and calmness to lead meaningful, high‑stakes products with grace and conviction. Partner with engineering and data teams to translate insights and feedback into actionable improvements and scalable solutions. Take full ownership of results from the smallest story to the largest strategic initiative and drive outcomes with confidence and accountability. Champion AI‑forward thinking across your product area: actively evaluate and integrate AI/ML capabilities to drive innovation and deliver smarter, more effective tools for schools.

ABOUT YOU – KNOWLEDGE, SKILLS & ABILITIES

Have a growth mindset and know what that really means in practice: you seek feedback, learn from failure, and keep raising the bar for yourself and your team. Understand markets, competition, and user requirements deeply. Are always flexible and adaptable – as you go in and out of full autonomy and then into deep collaboration. Relish the opportunity to be an integral part of a team, but also like to roll your sleeves up and do the daily work of building something great. Can make quick work of requirements and can get everyone in alignment with meaningful meetings and simple written records. Can conduct user story mapping sessions in your sleep. Ability to think holistically, in a design thinking and lean fashion, with a sharp eye for detail and consistency. Thoroughly believes that the devil is in the details and is confident they can get those details right. Are technically fluent: you can converse easily with engineers about APIs, integrations, on‑device agents, and networking, and translate that into clear product direction. Are curious, analytical, and data‑informed: comfortable using data to guide decisions, validate direction, and measure outcomes. Are obsessed with empathizing with and understanding the customer. Can manage and prioritize multiple projects simultaneously, from concepts to deliverables. Comfortable with feedback and adapts quickly to changing information. Experience working in a deadline‑driven atmosphere. Have a proven track record of delivering quality products and features under all circumstances, whether you had 5 months, or 5 days to accomplish the goal. Understand how to juggle multiple stakeholder perspectives and personalities with grace and skill. Make everyone feel heard and understood. Ability to present complex technical information to non‑technical audiences in a way that they will understand. A compelling and unique point of view. Are AI‑forward: you actively use AI tools in your own workflow, understand how AI/ML features get built, and can identify where AI creates leverage for your products and your team.

NEED TO HAVE

5+ years experience as a Product Manager/leader in a product capacity. Bachelor’s degree. A deep interest in education and student safety.

NICE TO HAVE

SAAS experience. Education experience. Experience at a company in a growth phase. Background as a developer. B2B Product experience. Background in counseling, psychology, mental health, or safety related field. NOTE: This is a hybrid position, and several days each week will be required onsite at our Austin, Texas headquarters, located near Dripping Springs. Sponsorship is not available for this position. Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit‑based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic. #J-18808-Ljbffr Lightspeed Systems