Customer Service & Operations Support (BAC)

Join Our Team as a Branch Administrative Coordinator!

Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)!

Why You'll Love This Role:

• Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine.

• Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.

• Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.

What You'll Do:

• Service & Technician Coordination:

  • Assign client tickets to technicians and assist with mapping, routing, and scheduling.

  • Handle incoming service requests via phone, email, or online portal.

  • Review daily reports, batch tickets, and ensure quality control.

• Account & Billing Management:

  • Create and update client accounts, manage billing and invoicing, and handle collections.

  • Conduct monthly closing procedures and log service issues and requests.

• Documentation & Compliance:

  • Ensure technician licensing is up-to-date and maintain compliance documentation.

  • Keep service binders organized and up-to-date.

• Technical & Administrative Support:

  • Provide first-tier technical support for our logbook and customer portal.

  • Manage office supplies, equipment, and mail.

• Branch Manager Support:

  • Assist with payroll, inventory management, and reporting.

What youll get working here:

• Salary: $22-26/hr to start (depending on experience) plus annual bonus

• On-the-job training and development

• Pride in your work and the Sprague mission

• A supportive team environment based on family values

• Unlimited growth opportunities, with continuing education and leadership training

Benefits:

• Health, Vision, Dental Insurance within 30 days of hire

• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%

• Paid time off: Sick time available day 1, holiday and vacation time after 90 days

Ready to Make a Difference?

If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best.

Apply Now and Be Part of Our Success!

Requirements:

What We're Looking For:

• Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service.

• Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key.

• Tech-Savvy: Comfortable with CRM systems and basic technical support.

• Proactive Problem Solver: You anticipate needs and tackle challenges head-on.

• Team Player: You work well with others and support your team to achieve common goals.

• Ownership Mindset: Sees the need, takes the lead; takes pride in a job-well done.

• Strong Communicator: Clear and direct communication; asks great questions to uncover challenges and solve-problems quickly.

Must haves for this job:

• High school diploma or equivalent

Nice to haves for this job:

• 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers

• 1+ year experience in account management, credit & collections

Pre-Hire Screening Requirements:

• 5+ years Satisfactory Motor Vehicle Record

• Criminal Background Check: Federal, State, County

• 5-Panel Drug Screen

All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Disclaimer:

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Equal Employment Opportunity:

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.

Compensation details: 22-26 Hourly Wage

PIa5e37c368176-26289-41938939