Customer Service Representative

Customer Service Representative

Coastal Home Services is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!

What we offer:

• Weekly Pay & Paid Training
• Medical, Dental, Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation and holiday
• Matching 401(k) 4% Match + ROTH IRA
• On-going training & development
• Plus growth opportunities

What you will do:

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
• Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and make any necessary adjustments to schedules.
• Ensure accurate data entry and update customer records in the CRM system.
• Monitor job status and coordinate with the field staff to ensure timely service delivery.
• Provide customers with accurate information regarding service options, availability, and pricing.
• Manage and prioritize a high volume of calls to ensure efficiency and productivity.
• Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
• Communicate with customers about promotions, discounts, and available services.
• Demonstrates strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously, including Five9, Microsoft Teams, ServiceTitan, Hatch, and Dexcomm (third-party overflow partner).

What you bring:

• Minimum of 1-2 years of experience in customer service, preferably in the Trades (HVAC, Plumbing or Electrical) industry.
• Experience using ServiceTitan (preferred, but not required) familiarity with dispatching, job documentation, invoicing, or field workflows is a plus; we're happy to train the right candidate without prior ServiceTitan experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.
• May conduct a pre-employment background check and drug test, subject to applicable law

Hours: Monday - Friday 7-4

Pay Range: $50,000 - $60,000+/yr (including SPIFF/commission)