Sales Operations Specialist

Marlborough, Massachusetts, United States Job Description IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life. Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits. Role Summary The Sales Operations Specialist is a newly created, cross‑functional role designed to materially improve the efficiency and effectiveness of the Global Sales organization. This position consolidates and formalizes several operational responsibilities that are currently handled at the senior leadership level, including CRM and CPQ operations, training, enablement, cross‑functional process improvement and program management of these responsibilities. The role serves the operational backbone of the global sales organization, ensuring that sales systems, data, and processes operate reliably, consistently, and at scale across regions. By owning these responsibilities, end‑to‑end, this role enables senior sales leadership to focus more heavily on strategy and growth initiatives. Scope Function within the global team that executes processes from Lead to Quote. Key Responsibilities Cross‑Functional Process Improvement Identify recurring operational pain points and inefficiencies across the sales organization. Create requirements and process documentation in conjunction with global teams. Lead cross‑functional initiatives to streamline workflows and improve execution. Serve as a liaison between Sales, Sales Operations Teams, IT, Product Management, Finance, and other stakeholders. Support special projects, executive requests, and change initiatives as needed. Act as the daily business owner and primary business administrator for CRM, CPQ and related sales enablement platforms. Provide day‑to‑day operational support for sales users, including troubleshooting quoting, forecasting, and data issues. Manage user access, permissions, licenses, and role assignments in coordination with IT. Own and maintain global quote approval workflows and sales system governance. Partner with IT and business stakeholders to define, prioritize, and implement system enhancements and process improvements. Lead global training efforts for CRM, CPQ, Co‑pilot AI and related sales processes. Develop and maintain training materials, playbooks, and recorded content. Drive adoption and compliance with standard sales processes and tools across regions. Track training completion and identify adoption gaps requiring follow‑up. New Hire Onboarding & Operational Readiness Own the sales operations portion of new‑hire onboarding for sales and related roles. Maintain and execute a standardized onboarding checklist covering systems, access, and training. Coordinate with IT and other support teams to ensure timely and complete setup. Actively identify and close onboarding process gaps that impact productivity. Stable, well‑governed CRM and CPQ environments with high user satisfaction and adoption. Scalable training and onboarding programs that accelerate sales productivity. Documented and improved sales and sales operations processes that reduce friction and rework. Requirements Required Skills & Experience 2 – 4 years of experience in sales operations, revenue operations, or commercial analytics. Hands‑on knowledge of CRM and CPQ platforms (e.g., Microsoft Dynamics, quoting tools). Demonstrated ability to lead cross‑functional projects and process improvements. Excellent communication skills with the ability to translate technical concepts for business users. Experience designing and delivering training or enablement programs is strongly preferred. Education – Bachelor of Business Administration or equivalent Physical Requirements International Travel approximately up to 10%

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#ZR Location(s) 377 Simarano Drive, Marlborough , Massachusetts 01752 , United States Employment Type Exempt Wage Information MA: $78,872 - $104,506 US Benefits Information Pay Range : The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience. Other Compensation : Employees in this role are eligible for additional rewards which could include: Annual Discretionary Bonus or Sales Bonus as Applicable Benefits Provided : All Regular* US employees receive: Paid vacation time accrued based on years of service *Prorated for reduced hour schedules Additional Benefits Offered : IPG also offers access to: Medical, dental, and vision insurance plans with options for HSA/FSA Dependent Care FSA Paid Basic Life and AD&D Insurance Short-term and Long-term Disabilityinsurance 401(k) plan with Company matching Employee Stock Purchase Plan (ESPP) Tuition Reimbursement Program Employee Assistance Program (EAP) Adoption Assistance Pet Insurance Bright Horizons Backup Care Bright Horizons College Coach *Benefits eligibility may differ by program for reduced hour schedules #J-18808-Ljbffr IPG Photonics Corporation